Grace Adelakun

• Greet guests with a friendly and welcoming attitude.
• Processed guest payments quickly and efficiently.
• Provide information regarding room availability and rates to potential customers.
• Helped resolve customer complaints courteously and professionally.
• Maintained an up-to-date knowledge of all hotel services, amenities, prom, packages, and special events.
• Collaborate with the housekeeping department to ensure rooms are ready for guest arrival.
• Performed check-in and check-out procedures using the hotel PMS
• Handle cash transactions accurately while adhering to hotel accounting procedures.
• Responded to guests, including email, telephone, and in-person inquiries
• Pass follow-up information from one shift to another.

· Provided leadership to ensure all Front Office team members deliver excellent customer service.

· Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency by 75%.

· Assisted in recruiting, training, evaluating, and developing staff members to maintain high-performance standards.

· Maintained accurate records of financial transactions such as cash activities and credit card charges.

· Exceeded quantitative metrics on customer satisfaction and reduced the average resolution time by 25%.

· Analyzed daily reports, such as occupancy rate and revenue reports, prepared by subordinates.

· Supervised the preparation of guest bills and invoices, ensuring accuracy of 100% before issuing them to guests.

· Conducted regular meetings with staff members to discuss new initiatives or changes in existing processes.

· Established strong relationships with corporate clients to foster repeated business with an average of 85%.

• Greeted customers and assisted with product inquiries.
• Assisted customers in selecting appropriate products or services to meet their needs.
• Processed customer orders and payments accurately and promptly.
• Resolved customer complaints promptly and reported appropriately to the Store Manager
• Monitored inventory levels to ensure the availability of products and stock the shelf.
• Ensure compliance with all applicable laws and regulations concerning the sale of products or services.