Experienced Sales & Marketing Manager with over 12+ years progressive record of accomplishment in hospitality industry. Collaborate effectively on marketing strategies with diverse approaches to maximize sales success. Relationship-driven and well-grounded with excellent interpersonal skills and highly creative nature. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Hi, I’m
GRACE ADELAKUN
EXPERIENCED SALES AND MARKETING
North York,ON
Summary
Overview
12
years of professional experience
1
Certification
Work History
Sheer Luxury Apartment and Suites
Sales & Marketing Manager
04.2016 - 07.2021
Job overview
- Identified new business opportunities resulting in a quarterly 37% increase in new customer acquisitions.
- Marketed company services to expand sales and revenue by 110% in 2016 and boost 5+ team productivity.
- Received an extra mile performance award in 2017 for exceeding targets & commendation for resourcefulness.
- Developed sales and marketing plans that exceeded projections by 35% while aggressively promoting the brand.
- Managed key accounts increasing customer satisfaction by 35% & a 15% lead increase from trade shows/events.
- Implemented sales plans & local sales promotion schemes for visibility campaigns & new product/service launches.
Sheer Luxury Apartments and Suites
Front Desk Manager
12.2011 - 04.2016
Job overview
- Supervised 10+ team to managed all front desk operations.
- Mentored/trained new staff on correct procedures, use of hotel software, key configuration, government regulation compliance requirements and performance strategies.
- Managed customer complaints and provide solution through excellence service.
- Provided business advisory during meetings with top-level executives.
- Achieved four-star rating from a three-star through customer service & creating unique guest reception manuals.
- Managed guest check-in and check-out procedures, reservations and payments.
- work with other departments in the hotel like Housekeeping, food and beverage to ensure customer satisfaction.
- Hotel duty manager
Summerset Continental Hotel
Receptionist
12.2009 - 01.2011
Job overview
- Greet, welcome and direct guest to department/appropriate personnel.
- Answered and directed incoming/out going calls.
- Draft shift schedule(Roster) for the team.
- Updated and recorded customer or client information to maintain accounts.
- up-sell and cross-sell the hotel rooms and products.
- Help guest arrange drop off and pick up taxi.
- Provided administrative support to guest, staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Coordinated with Housekeeping, Food and Beverage and maintenance department to ensure customer satisfactions.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Served as night auditors.
Education
Fanshawe CollegeToronto, ON
Associate of Science from Tourism And Hospitality Management
09.2023
University Overview
National Open University of Nigeria
Bachelor of Social Science from Tourism And Hospitality
03.2019
University Overview
Skills
- Strong communication skills
- Brand-Building Strategies
- Team Leadership
- Sales Tracking
- Rapport and Relationship Building
- Contract Negotiations
- Competitor Analysis
- Customer Portfolio Management
- Brand Marketing
- Customer Trend Analysis
- Active Listening skill
- Adaptability
- Attention to details
- Emotional intelligence and problem-solving skills
- Time management
- Budgeting and Expenditures
- Team Recruiting and Onboarding
- Business Analytics
Certification
- [Diploma in Sales Management] Alison -2023.
- [Customer Service Professional], EDGELINE CAREERS- 2023.
- [Advanced Diploma in Business Support System] Alison- 2023.
- [Hotel Revenue Management & Customer Service Excellence ] Alison -2023.
- [English Grammar & Vocabulary-Discussing Work (Advanced Level)] Alison - 2022
- [Health and Safety (HSE)]Ciel Consulting -2019.
Additional Information
Additional Information
VOLUNTEERING
Community Service for School of the Blind – Sheer Luxury Apartment & Suites, Apr 2019 – Dec 2021.
AWARDS
Extra Miles Award – Sheer Luxury Apartments & Suites.
Timeline
Sales & Marketing Manager
Sheer Luxury Apartment and Suites
04.2016 - 07.2021
Front Desk Manager
Sheer Luxury Apartments and Suites
12.2011 - 04.2016
Receptionist
Summerset Continental Hotel
12.2009 - 01.2011
Fanshawe College
Associate of Science from Tourism And Hospitality Management
National Open University of Nigeria
Bachelor of Social Science from Tourism And Hospitality
- [Diploma in Sales Management] Alison -2023.
- [Customer Service Professional], EDGELINE CAREERS- 2023.
- [Advanced Diploma in Business Support System] Alison- 2023.
- [Hotel Revenue Management & Customer Service Excellence ] Alison -2023.
- [English Grammar & Vocabulary-Discussing Work (Advanced Level)] Alison - 2022
- [Health and Safety (HSE)]Ciel Consulting -2019.
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