Gowsika Sri

Managed daily operations, ensuring compliance with global Standard Operating Procedures (SOP) and company policies

Generated and analyzed Key Performance Indicator (KPI) reports, sharing results with leadership to drive operational improvements

Facilitated training modules and safety programs (e.g., Safety First, Respect at the Workplace) to promote a positive work environment

Directed various teams ranging from 10-80 employees, delegating tasks to improve productivity and foster company growth

Monitored fleet maintenance schedules using the Element platform, ensuring all vehicles were up-to-date with necessary servicing

Resolved internal and external customer escalations, providing timely solutions and maintaining strong customer relationships

Coordinated employee events to enhance team morale and create a positive company culture

Designed visually compelling marketing materials, including infographics, presentations, and event signage

Managed visual content for social media campaigns, website, email newsletters, and professional workshops

Reached out to vendors for sponsorships, securing partnerships to support organizational events and initiatives

Managed day-to-day restaurant operations, resolving customer complaints and employee issues efficiently

Ensured that all opening and closing procedures were completed, including cash handling and inventory control

Trained and mentored team members to maintain high standards of quality and customer service