Gowri S Nair
Windsor,ON
Summary
Proven Warehouse Assistant with a track record at Malaya Dealers, adept in storage organization and showcasing exceptional attention to detail. Leveraged problem-solving and customer service skills to enhance operational efficiency and customer satisfaction. Achieved a significant reduction in shipment errors, demonstrating a commitment to excellence and teamwork.
Experienced with inventory management, order picking, and shipping processes. Utilizes organizational skills to maintain accurate records and streamline operations. Knowledge of warehouse safety protocols and team collaboration to ensure smooth workflow.
Overview
6
6
years of professional experience
Work History
Warehouse Assistant
Malaya Dealers
04.2023 - 07.2024
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Ensured optimal use of storage space through proper organization, stacking, and labeling of products within the warehouse facility.
Sales Associate
Reliance Retail
05.2020 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Customer Service Cashier
Mall of Travancore
09.2018 - 12.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Education
PG Diploma - Data Analytics
St Clair College
Windsor, ON09-2026
Bachelor of Science - Computer Science
University Institute of Technology
Trivandrum, Kerala, India05-2023
Skills
- Time management
- Attention to detail
- Customer service
- Team collaboration
- Problem-solving
- Storage organization
Languages
English
Full Professional
Malayalam
Native or Bilingual
Hindi
Full Professional
Tamil
Native or Bilingual
Timeline
Warehouse Assistant
Malaya Dealers
04.2023 - 07.2024
Sales Associate
Reliance Retail
05.2020 - 06.2023
Customer Service Cashier
Mall of Travancore
09.2018 - 12.2020
PG Diploma - Data Analytics
St Clair College
Bachelor of Science - Computer Science
University Institute of Technology
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