Gowri Rao Kotekar, CAPM
311, 126 14 Ave SW, Calgary,AB
Summary
CAPM-certified IT professional with 7 years of experience leading cross-functional technology initiatives, stakeholder engagement, and enterprise service delivery within the banking sector. Experienced in coordinating project execution, disaster recovery and business continuity programs, governance compliance, and delivery reporting. Proven ability to manage competing priorities, facilitate communication across technical and business teams, monitor project progress, and maintain delivery artifacts to ensure successful execution. Working knowledge of Agile methodologies, ServiceNow, Microsoft Office Suite, and project governance practices, with a passion for driving infrastructure and technology projects from planning through delivery.
Overview
7
7
years of professional experience
Work History
Technology Analyst and Technology Lead
Infosys Ltd.
Calgary, Alberta
05.2025 - Current
- Collaborate with stakeholders to gather requirements and define project scope.
- Act as business unit SDM delegate, driving DR, PITR, and BCP initiatives for application availability.
- Successfully plan enterprise-level disaster recovery events, enhancing client trust and confidence.
- Translated strategic continuity decisions into actionable technical deliverables with cross-functional teams.
- Maintained detailed tracking of resilience activities, ensuring audit readiness and governance compliance.
- Proposed process improvements that reduced operational bottlenecks and strengthened IT governance practices.
- Recognized by IT governance teams and client leadership for impactful contributions and execution excellence.
Technology Analyst
Infosys Ltd.
London, UK
05.2023 - 05.2025
- Managed over 30 desktop applications as primary point of contact for critical systems.
- Conducted root cause analysis for incident monitoring and reporting on client-facing applications.
- Developed knowledge base documentation to enhance support efficiency and reduce resolution time.
- Performed manual testing and code-level analysis to identify and resolve application issues.
- Coordinated seamlessly with internal teams and external vendors for effective service delivery.
- Contributed to team building through interviewing and onboarding new L1 and L2 resources.
- Delivered high-quality support services, ensuring client satisfaction and adherence to SLAs.
Systems and Senior Systems Engineer
Infosys Ltd.
Mysore, India
08.2019 - 05.2023
- Collaborated with cross-functional teams to guarantee efficient service delivery.
- Led troubleshooting initiatives for critical system issues and outages.
- Developed documentation detailing system configurations and processes.
- Monitored performance metrics, including disk space, CPU usage, memory utilization, and network traffic.
- Provided regular status updates to inform upper management and achieve objectives.
- Worked with team members to uphold exceptional customer service standards.
Education
Bachelor of Engineering - Information Science
Canara Engineering College
Mangalore, Karnataka07-2019
Skills
- Problem solving and process improvement
- Stakeholder and client communication
- Cross-functional collaboration
- Governance and continuity planning
- Azure fundamentals (AZ-900 certified)
- ITIL 4 foundation (Udemy certified)
- CAPM certified member of PMI
Timeline
Technology Analyst and Technology Lead
Infosys Ltd.
05.2025 - Current
Technology Analyst
Infosys Ltd.
05.2023 - 05.2025
Systems and Senior Systems Engineer
Infosys Ltd.
08.2019 - 05.2023
Bachelor of Engineering - Information Science
Canara Engineering College