Gowri Menon
Timberlea ,NS
Summary
Technologically savvy and goal-oriented Data Analyst with 4 years of experience interpreting and analyzing data in order to drive successful business solutions. Proficient knowledge in statistics and analytics. Excellent understanding of business operations and analytic tools for effective analyses of data.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Data Analyst
Press Ganey Associates India
08.2018 - 08.2022
- Investigate and identify root cause for NLP misses and errors, and suggest corrective actions for recurring discrepancies.
- By analyzing customer feedback, from survey responses to social media conversations, to listen attentively to their customers, and tailor products and services to meet their needs.
- Identified, analyzed, and interpreted trends or patterns in complex data sets.
- Collect and report on real-time quality metrics.
- Serve as focal point to communicate and resolve issues/bottlenecks within team and act as trainer for new onboarding.
- Handling client tickets/queries via Salesforce ensuring all client queries are addressed within time frame and with utmost clarity.
- Harvesting client data from various social media sources with high level of accuracy and upgrading social media reputation of our customers.
- Develop and initiate more efficient data collection procedures
- Identify and document project constraints, assumptions, business impacts, risks, and scope exclusions.
- Utilized data visualization tools to effectively communicate business insights.
- Works with managing leadership to prioritize business and information requirements
- Worked for clients like A&W, Staples, The Home Depot, and Parkland.
- Produced monthly reports using advanced Excel spreadsheet functions.
Education
Post Baccalaureate diploma in Business Analytics -
Cape Breton University
Sydney,NS05.2024
BE Computer Science Engineering -
Narayanaguru College of Engineering
India04.2017
Skills
- Salesforce
- MS Office package
- SQL
- Tableau
- Python Programming
- Data Visualization and Presentations
Certification
- CERTIFIED SPECIALIST IN DATA SCIENCE AND ANALYTICS from ICT Academy of Kerala.
Volunteer Experience
- Active volunteer in The Salvation Army, Sydney NS and mainly joined hands with the emergency disaster team helping them providing food to needy ones.
- Took an active participation in a blood donation camp.
- Volunteering & fundraising and Job specific activities.
References
Available upon request
Timeline
Data Analyst
Press Ganey Associates India
08.2018 - 08.2022
Post Baccalaureate diploma in Business Analytics -
Cape Breton University
BE Computer Science Engineering -
Narayanaguru College of Engineering
- CERTIFIED SPECIALIST IN DATA SCIENCE AND ANALYTICS from ICT Academy of Kerala.
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