Govind Manoj
Vancouver,Canada
Summary
Demonstrative Client Support Specialist known for successfully handling tasks in high-volume setting. Promoting fantastic client handling and business building skills. Great attention to detail and commitment to best-in-class customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Sales and Client Support Representative
Voysus
Canada, Canada
09.2023 - 12.2023
- Generated more than the minimum revenue from the set sales target
- Demonstrated the adaptability in the sales role by meeting targets efficiently
- Achieved high level of commission among the new joiners in the first month
- Performed comprehensive market research on competitors in the POS industry to build a compelling pitch
- Played significant role in incorporating new key words to tackle customer queries and concerns to boost sales.
Shift Supervisor
Denny's Restaurant
Canada, Canada
07.2022 - 11.2024
- Spearheaded a team of 8 people and aided them to raise revenue of $40,000 over 2 months
- Mentored the team to reduce table turnover time by incorporating team work and ensuring accuracy
- Surpassed the given target by 140% every month
- Promoted twice in my tenure based on leadership skills and a consistent track record.
Cashier and Customer Service
Loblaws
Canada, Canada
01.2022 - 06.2022
- Handling client queries and maintaining transactions
- Created promotional events to market particular products
- Developed demos to explain new membership perks and loyalty programs to customers
- Resolved customer queries by liaising with the product team.
Operations Associate
StayQrious Neo School
India, India
03.2021 - 12.2021
- Played key role in collection of dues and maintained financial updates and also expanded the team from 4 members to 10
- Got promoted in one month's time from an intern to full time associate
- Reduced the time taken to address customer queries with efficient delegation
- Worked closely with the CEO and the management team in new product launching and marketing.
Education
Post Graduate Certificate in Global Business Management - Honours -
Seneca College
08.2023
Bachelor of Arts Honours: Economics -
Christ Deemed to Be University
08.2020
Skills
- Team Building
- Problem Solving
- Leadership
- Strong Work Ethic
- Project Management
- CRM
Certification
- Introduction To Project Management| G Driver's License| SmartServe
Accomplishments
- Best Performer at StayQrious Neo School - promoted from intern to full time associate within one month.
Languages
English
Full Professional
French
Elementary
Timeline
Technical Sales and Client Support Representative
Voysus
09.2023 - 12.2023
Shift Supervisor
Denny's Restaurant
07.2022 - 11.2024
Cashier and Customer Service
Loblaws
01.2022 - 06.2022
Operations Associate
StayQrious Neo School
03.2021 - 12.2021
Post Graduate Certificate in Global Business Management - Honours -
Seneca College
Bachelor of Arts Honours: Economics -
Christ Deemed to Be University
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