Govind Kairpal
Surrey,Canada
Summary
Experienced bank professional with a strong background in leadership as a Supervisor in a fine dining restaurant Proficient in financial transaction processing, and customer service. Skilled in leading and motivating teams to achieve operational excellence. Detail-oriented with a commitment to accuracy and compliance. Excellent communication and interpersonal skills with a customer-centric approach.
Overview
6
6
years of professional experience
Work History
Head Server/Supervisor
Clove- The Art Of Dining
Surrey, BC, Canada
01.2021 - Current
- Scheduled staff shifts to secure adequate coverage and productive workflows
- Executed shift evaluations to analyze operational functions and implement prompt solutions for different problems.
- Trained new employees and managed the daily operations of the restaurant during assigned shifts
- Resolved customer complaints and provided exceptional service to ensure customer satisfaction
- Maintained inventory levels and completed weekly ordering of supplies
Personal Banking Associate
TD Canada Trust
Richmond, BC, Canada
06.2023 - 01.2024
- Provide exceptional customer service and assist customers with their personal banking needs
- Open and close personal bank accounts, including checking, savings, and credit products
- Help customers with account maintenance, updates, and issue resolution
- Offer guidance and advice on banking products and services, including loans and credit cards
- Identify cross-selling opportunities and promote additional banking products to customers
- Resolve customer inquiries, complaints, and issues in a timely and professional manner
- Ensure compliance with banking regulations, policies, and procedures
- Build and maintain strong customer relationships to foster loyalty and trust
- Meet sales targets and performance metrics set by the bank
Customer Experience Associate
TD Canada Trust
Langley, BC, Canada
05.2022 - 06.2023
- Provided exceptional customer service by efficiently processing transactions, answering customer inquiries, and identifying opportunities to promote bank products and services
- Managed large sums of money with accuracy and attention to detail
- Assisted in daily opening and closing procedures, ensuring that the bank was fully operational and secure
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service
Server
Red Robin
Surrey, BC
08.2021 - 10.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Alberijes
White Rock, BC
03.2021 - 04.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server/Bartender
VIP Cineplex
West Vancouver
05.2019 - 08.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Business Administration - Accounting And Finance
Capilano University
North Vancouver, BC01.2022
Skills
- Investment portfolio management
- Risk management and compliance
- Financial analysis and reporting
- Customer service and relationship management
- Microsoft Office (Excel, Word, PowerPoint)
- Strong analytical skills
- Problem-solving
- Strong leadership skills
- Strong numerical skills
- Banking solutions
Languages
English
Native or Bilingual
Timeline
Personal Banking Associate
TD Canada Trust
06.2023 - 01.2024
Customer Experience Associate
TD Canada Trust
05.2022 - 06.2023
Server
Red Robin
08.2021 - 10.2022
Server
Alberijes
03.2021 - 04.2022
Head Server/Supervisor
Clove- The Art Of Dining
01.2021 - Current
Server/Bartender
VIP Cineplex
05.2019 - 08.2021
Bachelor of Business Administration - Accounting And Finance
Capilano University