Goutham ShanmugaSundaram
Toronto,ON
Summary
Account Manager with 7 years of B2B experience across SaaS, Manufacturing, and Aerospace sectors. Proficient in Salesforce, HubSpot, Zoho, Zendesk, Freshdesk, and Office, managing Mid-Market to Enterprise clients. Successfully handles 50+ accounts with an ARR of $500,000 and an average deal value of $30,000. Skilled in both outbound and inbound sales, driving client satisfaction and business growth.
Overview
8
8
years of professional experience
Work History
Client Services Representative
Givex
Toronto, ON
07.2023 - Current
- Personalized client experience, identifying unique needs and providing information and services to match.
- Acted as main point of contact in matters relating to client concerns and needs.
- Pitched to new clients by leveraging client base and targeting strategic partnerships.
Strategic Account Relationship Manager
Fabheads Automation
Chennai, Tamil Nadu
02.2020 - 06.2023
- Developed Market Strategy using Zendesk for increasing revenue and customer retention for Enterprise Clients, increasing overall ARR by $250,000
- Handled 80 Mid-Market and Enterprise Clients, with an average deal value of $25,000
- Led a team of 4 Account Executives handling Manufacturing and SaaS market with total deal volume of $500,000 from 150 clients.
Account Executive
FreshWorks
Chennai, Tamil Nadu
03.2018 - 01.2020
- Handled 70+ SMB and Mid-Market clients with deal value of $200,000, with successful onboarding, conflict resolution and handoff.
- Represented Fresh Desk as part TechSpo, Digimarcon, and NGCX events, hosting webinars and trade shows.
- Negotiated Key contract renewals reducing churn for 20 clients, successfully renewing contracts and increasing ARR by $75,000
Account Executive
Pipe Candy
Chennai, Tamil Nadu
02.2017 - 02.2018
- Successfully handled 30+ client onboarding using HubSpot, managing B2B lifecycle and contract renewals for 20 clients.
- Onboarded custom requirement plans by collaborating with Engineering, technical, and Product team to align customer requirements with product goals, enhancing customer satisfaction and retention by 75%.
Education
MBA - International Business
University of Birmingham
Birmingham11-2016
Bachelor of Science - Aerospace Engineering
SRM University
Chennai08-2015
Skills
- Account Portfolio Management (Mid Market & Enterprise)
- SaaS, Manufacturing & Aerospace Domain Expertise
- Client Onboarding, Relationship & conflict Management
- Lead Generation and Nurturing (Outbound & Inbound)
- Strategic Account Planning & Cross Functional Collaboration
- Proficiency in CRM software (Salesforce, Zoho, Zendesk, HubSpot, NetSuite, Odoo, Fresh Desk)
- Sales Forecasting & Product Roadmap Strategy planning
- Custom requirement planning for Large Volume/Enterprise clients
Timeline
Client Services Representative
Givex
07.2023 - Current
Strategic Account Relationship Manager
Fabheads Automation
02.2020 - 06.2023
Account Executive
FreshWorks
03.2018 - 01.2020
Account Executive
Pipe Candy
02.2017 - 02.2018
MBA - International Business
University of Birmingham
Bachelor of Science - Aerospace Engineering
SRM University
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