Summary
Overview
Work History
Education
Skills
Websites
Certification
Soft Skills
References
Languages
Timeline
AccountManager

GOUTAM KUMAR

Summary

An action oriented and proficient in Sales and Marketing, eager to bring my skills and enthusiasm to seek sales and customer service opportunity. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. With extensive knowledge of CRM and analytics software, I am confident in my ability to contribute to sales team and commitment to staying up to date with the latest industry trends and best practices.

Overview

7
7
years of professional experience
1
1
Certification

Work History

MARKETING CO-ORDINATOR (Internship)

Loaded Pirogi (Montreal)
04.2023 - 09.2023
  • Examine customer preferences by demographics and geographical
  • Develop digital marketing strategies to promote goods and services
  • Strategic thinking, excellent time management, strong communication skills, partnership-building capabilities
  • Managed social media accounts to boost company visibility, generating increased interest from prospective clients and customers.

OMNI CUSTOMER FULFILLMENT ASSOCIATE

Walmart
11.2022 - 09.2023


  • Improved customer satisfaction by efficiently handling and resolving customer inquiries and issues.
  • Streamlined order fulfillment processes for increased efficiency and timeliness in delivery.

SALES MANAGER

H.P.FAB TEX.PVT LTD.
03.2018 - 05.2020
  • Counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets
  • Updating and maintaining the CRM systems Attended industry shows, convention, and other meetings with primary mission of expanding market opportunities
  • Provides operational and administrative support to the sales team in close coordination across the entire sales cycle, from lead generation to order processing.
  • Engage with clients by phone, email, and other means of contact; respond to inquiries resolve issues, and guarantee a satisfying client experience.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • To support decision-making processes and offer insights into sales success, create sales reports and keep track of sales-related data.

SALES ASSOCIATE

Pooja Granite
01.2017 - 02.2018


  • Help in creating sales quotations that adhere to corporate policies and guidelines for pricing and product details.
  • Collaborated with team members to improve sales order accurate, efficient and timely delivery of products to maintain customer retention ratio.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Education

E-Commerce And Online Business Management - Sales And Marketing

Trebas Institute
Montreal, Quebec
08.2023

Bachelor Of Arts -

Mohan Lal Sukhadiya University
Udaipur, India

Skills

  • Familiar with various virtual meeting software: - Google meet, Zoom, Microsoft Teams
  • Scheduling
  • Research
  • Analytics
  • Spreadsheet Tracking
  • Report Writing
  • Microsoft Office Suite
  • Administrative Support
  • Data Analytics
  • Campaign Development
  • Online Content Development
  • Online Store Management
  • Video Content Production
  • Keyword Research
  • Social Media Platforms
  • Search Engine Optimization
  • Lead Generation Campaigns
  • SEM Trend Knowledge

Websites

Certification

  • Search Engine Optimization (Certified), Coursera, May 2023
  • Google Analytics Certificate, Feb 2023

Soft Skills

Excellent written and verbal communication skills in English. Able to contact with client over Email and phone., Very good knowledge of creating creative blog post with different websites like Canva., Ability to prioritize, easily time manage, and meet deadline with work efficiency under pressure., Flexible to work in collaboration. Ability to work with team and independently.

References

References will be provided upon request.

Languages

English
Full Professional

Timeline

MARKETING CO-ORDINATOR (Internship)

Loaded Pirogi (Montreal)
04.2023 - 09.2023

OMNI CUSTOMER FULFILLMENT ASSOCIATE

Walmart
11.2022 - 09.2023

SALES MANAGER

H.P.FAB TEX.PVT LTD.
03.2018 - 05.2020

SALES ASSOCIATE

Pooja Granite
01.2017 - 02.2018

E-Commerce And Online Business Management - Sales And Marketing

Trebas Institute

Bachelor Of Arts -

Mohan Lal Sukhadiya University

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