Gouri Bhardwaj
Kitchener,ON
Summary
Technical Support Specialist with 5 years of career experience. Highly adept in systems analysis, diagnostics, troubleshooting, and conflict resolution. Exhibits excellent organizational and problem-solving skills. Works well in team environments and displays strong work ethic.
Overview
7
7
years of professional experience
Work History
Food Service Supervisor
Tim Hortons
Stratford, Ontario
12.2022 - Current
- Ensure all cash handling procedures are maintained while running the shift.
- Promoted safety and productivity by keeping work areas clean and organized.
- Training staff members, particularly food handlers, in their tasks and ensuring they follow sanitization and food safety protocols.
- Report to restaurant owner, general manager. Manager on the team members performance(Positive and negative).
Customer Care Executive
Teleperformance
Mohali, INDIA
02.2020 - 12.2020
- Assist field personnel with completing scheduled appointments within designated time frames and ensure that management is kept informed of potential problems
- Handling the direct e-mail communication with clients, tech supervisors, for smooth functioning of the process.
- Preparing and submitting various MIS reports such day-start report, mid- day reports, dayend reports, progress and other reports
- Training workers (new joiners) in understanding job duties, company policies and relevant job processes
- Handling updates, research, and upscaling the team members.
- Troubleshoot and resolve platform issues, performance issues and configuration problems in a timely manner.
- Recover information necessary to escalate reported issues to senior staff.
Associate Technical Support
Tech mahindra
Chandigarh, India
10.2018 - 10.2019
- Guided users through step-by-step solutions following pre-determined scripts and technical troubleshooting procedures
- Diagnosed and resolved technical hardware and software issues
- Accommodated wide-ranging customer experience levels by adjusting technical support strategies
- Guided users with troubleshooting using diagnostic tools
- Guided calls using excellent communication skills and decisive approach.
- Follow up with the customer with the latest updates once in 7 days.
Technical Support Advisor
Teleperformance
Gurgaon, India
08.2017 - 04.2018
- Support the software installation for license users across Microsoft windows, OS and Apple MAC operating systems.
- Accurately document all customer interactions in a case tracking database.
- Return calls to customers waiting for follow-up. withing the agreed time frame.
Education
Institute of Technology And Advanced Learning - Human Resource Management
CONESTOGA COLLEGE
Doon Campus, Ontario05-2022
Bachelors of Commerce - B.com
Apeejay College of Fine Arts
Jalandhar04-2014
Skills
- Product troubleshooting
- Technical documentation
- Tech-savvy
- Sound judgment
- Good communication
Timeline
Food Service Supervisor
Tim Hortons
12.2022 - Current
Customer Care Executive
Teleperformance
02.2020 - 12.2020
Associate Technical Support
Tech mahindra
10.2018 - 10.2019
Technical Support Advisor
Teleperformance
08.2017 - 04.2018
Institute of Technology And Advanced Learning - Human Resource Management
CONESTOGA COLLEGE
Bachelors of Commerce - B.com
Apeejay College of Fine Arts
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