Gourg Fares
Guelph
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 2 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.
Experienced with technical diagnostics and system maintenance. Utilizes problem-solving skills to ensure optimal equipment functionality. Strong understanding of collaborative teamwork and efficiency improvements.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Technician
Mosquito Buzz
05.2025 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Maintained a high standard of professionalism while interacting with clients to address any questions or concerns about the services provided successfully.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Improved customer satisfaction through timely response to service requests and effective communication of treatment plans.
- Played a key role in reducing disease transmission rates among the community members served, mitigating public health risks associated with mosquito-borne illnesses.
- Reduced mosquito populations by applying targeted treatments to breeding sites and resting areas.
Crew Trainer
McDonald's
08.2022 - Current
- Assigned tasks and responsibilities to crew members based on abilities and experience.
- Monitored employee progress and provided constructive criticism.
- Provided coaching and mentorship to foster a positive work environment among staff members.
- Explained training information in easily understandable terms for individuals from all backgrounds and levels.
- Monitored job performance of assigned crew members, offering constructive criticism when necessary.
- Assisted in resolving conflicts between team members and providing guidance on how to work together effectively.
General Labourer
LR Stoneworks Construction
07.2024 - 09.2024
- Worked effectively with other members of the team in completing assigned projects quickly and efficiently.
- Performed general labor duties such as digging, lifting, carrying, and loading materials.
- Operated a variety of hand tools and power equipment in the performance of assigned tasks.
- Loaded and unloaded trucks with construction materials.
- Worked collaboratively in diverse environment with various employees.
- Adapted to safety procedures and wearing the proper PPE.
Education
Bachelor of Arts (B.A.) - Economics
University of Guelph
Guelph 09.2023 - 04.2027
Skills
Worksite organization
Multitasking
Problem-solving
Safety protocol
Organization
Communication
Customer service
Equipment maintenance
System troubleshooting
Quality control
Written/Verbal communication
Team leadership and supervision
Active listening
Accomplishments
- Communicated information to customers and provided specific detailed sheets on pest control applications, by having over 200 conversation with customers a month
- Signed up 20 new clients within a month period, the most of any employee and received a significant hourly pay raise.
Boxing provincial Champion
Won a boxing tournament in the provinical level
Timeline
Technician
Mosquito Buzz
05.2025 - Current
General Labourer
LR Stoneworks Construction
07.2024 - 09.2024
Bachelor of Arts (B.A.) - Economics
University of Guelph
09.2023 - 04.2027
Crew Trainer
McDonald's
08.2022 - Current