Gouravdeep Singh
Surrey,Canada
Summary
Dynamic and results-oriented professional with proven expertise in managing operations and enhancing customer service at KFC and BARISTA COFFEE. Excelled in communication and problem-solving, driving operational improvements and staff training. Skilled in sales promotion, significantly boosting customer engagement. Demonstrates exceptional time management and multitasking abilities, ensuring high-quality standards and efficiency in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Cashier
Esso
Langley, British Columbia
07.2024 - 01.2025
- Accepted cash and credit card payments, issued receipts and provided change.
- Worked closely with front-end staff to assist customers.
- Ensured compliance with all safety regulations within the store environment.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Welcomed customers, offering assistance to help find store items.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
Store Supervisor
KFC
Amritsar, Punjab
03.2023 - 07.2024
- Monitored food preparation methods, portion sizes, and presentation to ensure quality standards were met.
- Conducted regular staff meetings to discuss operational improvements and address concerns.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained new employees on restaurant policies, procedures, and customer service standards.
- Managed cash flow, overseeing daily receipts and bank deposits.
Shift Manager
Barsirta Coffee
Amritsar, Punjab
07.2021 - 12.2022
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Implemented promotional activities, including in-store events, to increase customer engagement and sales.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Provided excellent customer service by addressing customer complaints promptly and professionally.
Education
Bachelors of Hospitality -
Western Community College
Surrey, BC12-2027
Skills
- Communication
- Time management
- Problem-solving
- Customer service
- Multitasking and organization
- Team building
- Documentation and reporting
- Sales promotion
Education
true,Surrey, BC
Timeline
Cashier
Esso
07.2024 - 01.2025
Store Supervisor
KFC
03.2023 - 07.2024
Shift Manager
Barsirta Coffee
07.2021 - 12.2022
Bachelors of Hospitality -
Western Community College
Similar Profiles
Simranjit SinghSimranjit Singh
Retail Service Supervisor at EssoRetail Service Supervisor at Esso
Akua Ofori-FrimpongAkua Ofori-Frimpong
Cashier at EssoCashier at Esso
Avodious FernandoAvodious Fernando
Sales executive at EssoSales executive at Esso
Jamslay JeanJamslay Jean
Customer Service Representative at EssoCustomer Service Representative at Esso
Chanderful ChanderfulChanderful Chanderful
Delivery Driver at IntelcomDelivery Driver at Intelcom