Gouravdeep Singh
Delta,Canada
Summary
Dynamic and results-oriented professional with proven expertise in managing operations and enhancing customer service at KFC and BARISTA COFFEE. Excelled in communication and problem-solving, driving operational improvements and staff training. Skilled in sales promotion, significantly boosting customer engagement. Demonstrates exceptional time management and multitasking abilities, ensuring high-quality standards and efficiency in fast-paced environments.
Overview
3
3
years of professional experience
Work History
SECURITY GAURD
GARDA WORLD
Delta, British Columbia
10.2024 - Current
- Maintained high levels of alertness throughout shifts.
- Responded to alarms, emergencies, and disturbances.
- Provided customer service assistance to staff and visitors in a professional manner.
- Completed incident reports regarding violations of policies or procedures.
- Patrolled crowds during events to preserve order and promote security.
Store Supervisor
KFC
Amritsar, Punjab
03.2023 - 07.2024
- Monitored food preparation methods, portion sizes, and presentation to ensure quality standards were met.
- Conducted regular staff meetings to discuss operational improvements and address concerns.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained new employees on restaurant policies, procedures, and customer service standards.
- Managed cash flow, overseeing daily receipts and bank deposits.
Shift Manager
Barsirta Coffee
Amritsar, Punjab
07.2021 - 12.2022
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Implemented promotional activities, including in-store events, to increase customer engagement and sales.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Provided excellent customer service by addressing customer complaints promptly and professionally.
- Restocked supplies such as cups, lids, straws, syrups and other beverage ingredients.
Education
Bachelors of Hospitality -
Western Community College
Surrey, BC12-2027
Skills
- Communication
- Time management
- Problem-solving
- Customer service
- Multitasking and organization
- Team building
- Documentation and reporting
- Sales promotion
Timeline
SECURITY GAURD
GARDA WORLD
10.2024 - Current
Store Supervisor
KFC
03.2023 - 07.2024
Shift Manager
Barsirta Coffee
07.2021 - 12.2022
Bachelors of Hospitality -
Western Community College
Similar Profiles
MARKIESE BROWNMARKIESE BROWN
Security desk analyst supervisor at Garda WorldSecurity desk analyst supervisor at Garda World
KARAN KUMARKARAN KUMAR
Security Officer at Garda WorldSecurity Officer at Garda World
NAVNEET KAURNAVNEET KAUR
Security Officer at Garda WorldSecurity Officer at Garda World
Naiomie Zoie MercadoNaiomie Zoie Mercado
Aviation Screening Officer at Garda WorldAviation Screening Officer at Garda World
Amarpreet LalliAmarpreet Lalli
Sales Associate at Urban PlanetSales Associate at Urban Planet