Gourav Kumar
Chestermere,AB
Summary
Results-driven sales professional with a strong background in customer engagement, relationship management, and revenue growth. Proven ability to drive sales, build rapport with clients, and deliver exceptional customer service. Adept at identifying customer needs, recommending solutions, and closing deals to achieve business objectives. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Volunteer
Food Bank
06.2025 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Sales Associate
rogers
04.2025 - Current
- Developed trusting relationships with customers by making personal connections.
- Facilitated face-to-face interactions with customers for sales promotion and product assessment.
Sales Associate
CellCan Inc
05.2022 - 01.2023
- Engaged with a diverse clientele to understand their needs and recommend suitable products and services
- Developed strong relationships with customers, resulting in increased loyalty and repeat business
- Exceeded monthly sales targets by leveraging persuasive communication and upselling techniques
- Assisted customers in troubleshooting product issues and provided solutions to enhance satisfaction
- Worked collaboratively with team members to improve sales strategies and optimize store performance
Painter
Mech Arm
06.2020 - 07.2021
- Consulted with clients to determine their preferences and provided recommendations on color selection
- Ensured customer satisfaction by delivering high-quality painting services within deadlines
- Maintained strong client relationships, leading to repeat business and positive referrals
Shipper Receiver
Keele warehousing
06.2019 - 05.2020
- Receive, inspect, and verify incoming shipments against invoices or packing slips
- Unload and load trucks using forklifts, pallet jacks, or manual handling
- Organize and store received goods in designated warehouse locations
- Prepare and package outbound shipments, ensuring accuracy and proper labeling
- Maintain inventory records and update warehouse management systems
- Conduct regular stock checks and report discrepancies
- Operate warehouse equipment safely and follow workplace safety procedures
- Coordinate with drivers, suppliers, and internal teams for efficient shipping and receiving
- Ensure cleanliness and organization of the shipping/receiving area
- Assist with general warehouse tasks as needed
Class 1 Truck Driver
oyster
12.2018 - 06.2019
- Processed shipment documents neatly and efficiently for each load.
- Kept up-to-date on current DOT regulations related to truck driving operations.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Loaded and unloaded cargo safely and efficiently according to company policies.
Security Guard
Lyndon Security Services
06.2018 - 05.2019
- Provided frontline customer service while managing access control and ensuring a safe environment
- Assisted guests and employees with inquiries, enhancing their overall experience
- Responded to customer concerns with professionalism and provided conflict resolution when necessary
Lab Assistant Intern
Durga Laboratory
02.2016 - 01.2017
- Assisted in data analysis with the use of specialized software, promoting informed decisionmaking.
- Gained hands-on experience with various laboratory instruments and techniques, enhancing practical skillset.
Education
Post Graduate Diploma - International Business Management
Mohawk College of Applied Arts and Technology
Hamilton, ON02.2019
Post Graduate Diploma - Health Care Management
Northern College
Toronto, ON12.2017
Bachelor of Science - Biotechnology
Kurukshtera University
05-2016
Skills
- Sales and Business Development
- Customer Relationship Management (CRM)
- Lead Generation & Prospecting
- Negotiation & Closing Deals
- Product Demonstration & Upselling
- Team Collaboration & Communication
- Market Research & Competitor Analysis
- Customer service
- Inventory management
- Conflict resolution
- Team collaboration
- Sales techniques
- Lead generation
- Problem solving
- Relationship building
- Active listening
- Communication skills
- Time management
Additional Information
Strong interpersonal and communication skills., Quick learner with adaptability to different sales environments., Passionate about achieving sales targets and providing excellent customer service.
Certification
- Business-to-Consumer (B2C) Sales Strategies and Techniques
References
References available upon request.
Timeline
Volunteer
Food Bank
06.2025 - Current
Sales Associate
rogers
04.2025 - Current
Sales Associate
CellCan Inc
05.2022 - 01.2023
Painter
Mech Arm
06.2020 - 07.2021
Shipper Receiver
Keele warehousing
06.2019 - 05.2020
Class 1 Truck Driver
oyster
12.2018 - 06.2019
Security Guard
Lyndon Security Services
06.2018 - 05.2019
Lab Assistant Intern
Durga Laboratory
02.2016 - 01.2017
Post Graduate Diploma - Health Care Management
Northern College
Bachelor of Science - Biotechnology
Kurukshtera University
Post Graduate Diploma - International Business Management
Mohawk College of Applied Arts and Technology