Gourav Kumar
Chestermere
Summary
Results-driven sales professional with a strong background in customer engagement, relationship management, and revenue growth. Proven ability to drive sales, build rapport with clients, and deliver exceptional customer service. Adept at identifying customer needs, recommending solutions, and closing deals to achieve business objectives. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Circle K
05.2023 - 02.2024
- Greet and assist customers in a friendly and professional manner
- Operate the cash register, process transactions, and handle payments accurately
- Stock shelves, coolers, and displays to maintain product availability
- Prepare and serve food and beverages, following safety and hygiene standards
- Maintain cleanliness of the store, including restrooms and work areas
- Monitor inventory levels and assist with ordering and restocking
- Handle customer inquiries, complaints, and resolve issues effectively
- Promote and upsell products and store promotions
- Follow company policies, safety guidelines, and loss prevention procedures
- Assist in opening and closing procedures as required
Sales Associate
CellCan Inc
Calgary
05.2022 - 01.2023
- Engaged with a diverse clientele to understand their needs and recommend suitable products and services
- Developed strong relationships with customers, resulting in increased loyalty and repeat business
- Exceeded monthly sales targets by leveraging persuasive communication and upselling techniques
- Assisted customers in troubleshooting product issues and provided solutions to enhance satisfaction
- Worked collaboratively with team members to improve sales strategies and optimize store performance
Painter
Mech Arm
Brampton
06.2020 - 07.2021
- Consulted with clients to determine their preferences and provided recommendations on color selection
- Ensured customer satisfaction by delivering high-quality painting services within deadlines
- Maintained strong client relationships, leading to repeat business and positive referrals
Shipper Receiver
Keele warehousing
06.2019 - 05.2020
- Receive, inspect, and verify incoming shipments against invoices or packing slips
- Unload and load trucks using forklifts, pallet jacks, or manual handling
- Organize and store received goods in designated warehouse locations
- Prepare and package outbound shipments, ensuring accuracy and proper labeling
- Maintain inventory records and update warehouse management systems
- Conduct regular stock checks and report discrepancies
- Operate warehouse equipment safely and follow workplace safety procedures
- Coordinate with drivers, suppliers, and internal teams for efficient shipping and receiving
- Ensure cleanliness and organization of the shipping/receiving area
- Assist with general warehouse tasks as needed
Class 1 Truck Driver
oyster
Georgetown
12.2018 - 06.2019
- Processed shipment documents neatly and efficiently for each load.
- Kept up-to-date on current DOT regulations related to truck driving operations.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Loaded and unloaded cargo safely and efficiently according to company policies.
Security Guard
Lyndon Security Services
Hamilton
06.2018 - 05.2019
- Provided frontline customer service while managing access control and ensuring a safe environment
- Assisted guests and employees with inquiries, enhancing their overall experience
- Responded to customer concerns with professionalism and provided conflict resolution when necessary
Education
Post Graduate Diploma - International Business Management
Mohawk College of Applied Arts and Technology
Hamilton, ON02.2019
Post Graduate Diploma - Health Care Management
Northern College
Toronto, ON12.2017
Bachelor of Science - Biotechnology
Kurukshtera University
Kuk India05-2016
Skills
- Sales and Business Development
- Customer Relationship Management (CRM)
- Lead Generation & Prospecting
- Negotiation & Closing Deals
- Product Demonstration & Upselling
- Team Collaboration & Communication
- Market Research & Competitor Analysis
- Customer service
- Inventory management
- Conflict resolution
- Team collaboration
- Sales techniques
- Lead generation
- Problem solving
- Relationship building
- Active listening
- Communication skills
- Time management
Additional Information
Strong interpersonal and communication skills., Quick learner with adaptability to different sales environments., Passionate about achieving sales targets and providing excellent customer service.
Certification
- i accomlished certificate from udemy in B2C
Languages
hindi
Full Professional
English
Full Professional
punjabi
Professional
References
References available upon request.
Timeline
Customer Service Representative
Circle K
05.2023 - 02.2024
Sales Associate
CellCan Inc
05.2022 - 01.2023
Painter
Mech Arm
06.2020 - 07.2021
Shipper Receiver
Keele warehousing
06.2019 - 05.2020
Class 1 Truck Driver
oyster
12.2018 - 06.2019
Security Guard
Lyndon Security Services
06.2018 - 05.2019
Post Graduate Diploma - International Business Management
Mohawk College of Applied Arts and Technology
Post Graduate Diploma - Health Care Management
Northern College
Bachelor of Science - Biotechnology
Kurukshtera University