Gourav Khosla
Prince George,Canada
Summary
Motivated and results-driven manager/owner with a knack for problem-solving and a passion for fostering team collaboration. Skilled in building and leading cohesive teams, inspiring and motivating individuals to achieve their full potential. Possessing strong customer relations aptitude and a talent for cultivating long-lasting relationships. Known for making independent decisions with sound judgment that positively impact overall company success. Committed to utilizing training, monitoring, and morale-building abilities to enhance employee engagement and drive performance to new heights.
Overview
13
13
years of professional experience
Work History
Owner/Operator Courier Services
Tec Truck Services
10.2019 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- It developed and implemented successful marketing strategies, increasing brand awareness and customer base.
- Cultivating a positive work environment leads to higher employee retention rates and overall job satisfaction.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Negotiated contracts with vendors to secure favourable terms for the business.
- Trained and motivated employees to perform daily business functions.
- Implemented effective financial management practices, improving cash flow and profitability.
- Contributed positively to the local community through involvement in various events or charitable organizations.
Database Developer
Lovely Professional University
05.2012 - 08.2012
- 4 months work experience as a Database Developer in Lovely Professional University
- Identified issues within databases, performed troubleshooting and implemented effective solutions.
- Modified databases to meet needs and goals determined during planning process.
- Enhanced data integrity through the design and enforcement of referential integrity rules and constraints.
- Created and updated database designs and data models.
Student Counselor
Lovely Professional University
07.2011 - 05.2012
- Worked as student counselor at Lovely professional university in CAD July 2011
- Enhanced student well-being by providing individualized support and guidance through regular counseling sessions.
- Collaborated with school leaders to develop policies that support diversity, inclusion, and equity initiatives within the educational environment.
IT Support Team Member
LPU India
05.2012 - 08.2012
- Worked in IT support team in 27th AIU Cultural festival at LPU
- Worked in IT support team in AIU-BOXING Championship 2012
- Enhanced customer satisfaction by addressing and resolving technical issues promptly.
- Provided empathetic support, fostering positive relationships with customers even during challenging situations.
Education
Post diploma - Information Technology
College of New Caledonia
Prince George, BC01.2013
Master of Computer Application - Information Technology
Lovely Professional University
Punjab,India01.2012
Bachelor of Science - I.T
Guru Nanak Dev University
Punjab,India01.2009
Higher Secondary Education - Information Technology
Central Board of Secondary Education
Prince George01.2006
High School Diploma -
Central Board of Secondary Education
Punjab,India01.2004
Skills
- Good Interpersonal skills
- Attention to details
- Team Leadership
- Business development and planning
- Customer Service
- Negotiations
- Business Development
- Decision-Making
- Relationship building and management
Accomplishments
- Supervised team of 4 sub-contractors
- Resolved product issues through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated and supervised a team of 4 sub-contractors in the development of the business.
- Achieved desired through effectively helping with team building
Blogname
gauravtechworld.blogspot.com
References
Can be provided if asked.
Hobbies and Interests
- Writing Blog
- Explore news related to auto world and new technology
- Listening to Music
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Personal Information
- Father's Name: Jung Bahadur Khosla
- Date of Birth: 04/16/89
- Gender: Male
- Nationality: Indian
Languages
English
Full Professional
Traveling, Reading
I love travelling and reading books on spirituality.
Timeline
Owner/Operator Courier Services
Tec Truck Services
10.2019 - Current
Database Developer
Lovely Professional University
05.2012 - 08.2012
IT Support Team Member
LPU India
05.2012 - 08.2012
Student Counselor
Lovely Professional University
07.2011 - 05.2012
Post diploma - Information Technology
College of New Caledonia
Master of Computer Application - Information Technology
Lovely Professional University
Bachelor of Science - I.T
Guru Nanak Dev University
Higher Secondary Education - Information Technology
Central Board of Secondary Education
High School Diploma -
Central Board of Secondary Education
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