Gourav Goyal
Coquitlam,Canada
Summary
Professional retail leader with experience in driving team success and fostering collaborative environments. Proven track record in managing store operations, enhancing customer satisfaction, and achieving sales targets. Strong focus on effective communication, adaptability, and strategic planning. Reliable and results-driven with skills in inventory management, staff training, and conflict resolution.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Lead
DOLLARAMA
05.2023 - Current
- Led daily retail operations, ensuring team alignment with company goals and customer satisfaction standards.
- Trained and mentored new staff, enhancing team performance and service quality.
- Optimized product placement within the store layout to drive customer interest and increase sales potential.
- Managed cash handling procedures, maintaining accurate records of daily transactions and deposits.
- Fostered a positive work environment by promoting teamwork and recognizing individual achievements among staff members.
- Boosted customer satisfaction by providing exceptional service and promptly addressing concerns.
Security Supervisor
Live Secure
01.2024 - 05.2024
- Supervised security operations, ensuring compliance with safety protocols and company policies.
- Conducted regular site inspections to identify vulnerabilities and implement corrective measures.
- Developed incident reports detailing security breaches and recommended preventive strategies.
- Monitored surveillance systems, ensuring timely response to potential threats or disturbances.
- Managed and trained a team of security personnel for optimal performance in maintaining site safety.
Assistant Quality Manager
ABCHAL INDUSTRIES
09.2021 - 01.2023
- Conducted regular audits and inspections to uphold safety and quality protocols.
- Assisted in the development of quality management system documentation and procedures.
- Managed supplier relationships to ensure consistent delivery of high-quality materials for manufacturing operations.
- Provided observations, took measurements, and performed tests at various stages according to quality control plan.
- Trained staff on quality assurance practices and operational procedures.
TR CHEMIST
IOL CHEMICAL AND PHARMA LIMITED
06.2021 - 08.2021
- Conducted qualitative and quantitative analyses of chemical compounds to ensure compliance with industry standards.
- Maintained accurate records of experiments, results, and observations to support regulatory documentation requirements.
- Evaluated raw materials for quality assurance, ensuring adherence to specifications prior to manufacturing phases.
- Developed laboratory testing programs and data analysis while adhering to SOPs, ECOs, batch records and work instructions.
- Streamlined communication between chemistry and quality assurance departments, enhancing overall product development process.
Education
Business And Project Management
Vancouver Community College
Vancouver, BC12-2024
Bachelor of Science -
Punjabi University Patiala
Punjab05.2021
Skills
- Store operations
- Work Planning and Prioritization
- Mentoring and coaching
- Team building and leadership
- CCTV monitoring
- Emergency response
- First responder experience
- Daily incident reporting
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- Certified Emergency First Aid for Industry ( OFA Level 1 Equivalent), British Columbia & Yukon Council.
- Basic Security Training License
Timeline
Security Supervisor
Live Secure
01.2024 - 05.2024
Team Lead
DOLLARAMA
05.2023 - Current
Assistant Quality Manager
ABCHAL INDUSTRIES
09.2021 - 01.2023
TR CHEMIST
IOL CHEMICAL AND PHARMA LIMITED
06.2021 - 08.2021
Business And Project Management
Vancouver Community College
Bachelor of Science -
Punjabi University Patiala
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