Gourav
Calgary,AB
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
EROS Hotel
08.2022 - 09.2023
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Verified each completed room against standard plans to maintain consistency.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Collaborated with multiple departments to maximize workflow and efficiency.
Server
Country INN hotel
01.2021 - 07.2021
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Stayed informed about daily specials, new menu items, promotions.
Trainee
Sayaji Hotel
11.2019 - 05.2020
- Provided support to existing staff on various tasks and duties.
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Responded promptly to requests from guests and other departments.
- Provided support during events held at the hotel premises such as conferences or exhibitions hosted by clients.
Education
Tourism And Hotel Management
Bachelor in Hotel Managment
Gohana07-2022
Skills
- Task assignment
- Room occupancy verification
- Department coordination
- Ordering cleaning supplies
- Cleaning practices
- Staff evaluations
- Room inspection
- Guest relations
- Housekeeping
Accomplishments
- Trainee of the Month for continue 4months.
- 2 Time Employer of the month.
Certification
- Alberta Pro Server Liquor Staff Training Certificate
- Alberta Pro Tect Security Staff Training Certificate
Timeline
Housekeeping Supervisor
EROS Hotel
08.2022 - 09.2023
Server
Country INN hotel
01.2021 - 07.2021
Trainee
Sayaji Hotel
11.2019 - 05.2020
- Alberta Pro Server Liquor Staff Training Certificate
- Alberta Pro Tect Security Staff Training Certificate
Tourism And Hotel Management
Bachelor in Hotel Managment
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