Summary
Overview
Work History
Education
Skills
CERTIFICATIONS
LANGUAGES
Timeline
Generic

Gouran Mohammadi

Etobicoke,ON

Summary

Highly motivated Cyber Security Professional with ongoing training from ABM COLLEGE, specializing in designing and implementing security solutions within high-availability environments. Proficient in building Linux-based Network Intrusion Detection and Prevention Systems (NIDS/NIPS) on Raspberry Pi devices. Skilled in Windows troubleshooting, computer systems security, and adept at implementing robust risk management practices. Possesses a strong knowledge of coding and Linux operating systems. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

6
6
years of professional experience

Work History

Help Desk Technician/Call Center Representative

Big Dog Solutions
02.2020 - 04.2023
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Customer Service call management
  • Responded promptly to incoming sales leads and requests for technical support.
  • Network and system troubleshooting's
  • Monitored systems in operation and quickly troubleshot errors.
  • Manged 5 different sites at the same time
  • Recruited, trained and onboarded new agents, maintaining exceptional service standards.
  • Implemented innovative service strategies to improve customer experience and engagement.

IT Technician

LEO PLUMBING
01.2017 - 11.2019
  • Maintained office PCs, networks and mobile devices.
  • Monitored systems in operation and quickly troubleshot errors.
  • Set up PCs, projectors and microphones for use in video conferencing rooms.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners.
  • Remote cybersecurity management, implementing and maintaining security measures to protect systems and networks from potential threats.
  • Successfully completed installations of network devices and PC systems, ensuring their proper functionality and operation.

Education

Advanced Diploma - CYBER SECUIRTY

ABM COLLEGE
Toronto, ON
09.2023

DIPLOMA - POLICE FOUNDATION

ANDERSON COLLEGE
Toronto, ON
07.2022

Skills

  • CompTIA Security: Proficient in security concepts, risk management, cryptography, and network security
  • CompTIA Network: Skilled in network troubleshooting, network installation and configuration, and network protocols
  • Cisco Networking: Knowledge of Cisco routers and switches, VLANs, routing protocols (such as OSPF and EIGRP), and network security practices
  • Experience in designing and implementing an automated Intrusion Detection System (IDS) and Intrusion Prevention System (IPS) using Snort
  • Skilled in HYPER-V High Availability Systems: Experienced in working with HYPER-V virtualization technology, particularly in designing and implementing high availability setups for critical systems
  • Network Troubleshooting: Experienced in identifying and resolving network-related problems to ensure smooth and efficient network operations
  • Hardware and Software Repair: Skilled in repairing and maintaining both hardware and software components, ensuring optimal functionality and performance
  • Reliability and Punctuality: Consistently demonstrating dependability, meeting deadlines, and delivering high-quality work with a strong commitment to punctuality
  • Fast-paced Work Environment: Comfortable and efficient in managing tasks and responsibilities in a fast-paced work environment, maintaining productivity and meeting deadlines

CERTIFICATIONS

 

  • Emergency First Aid CPR/AED Level C
  • Restricted & Non-Restricted Firearm License
  • Security/Private Security License
  • Use Of Force
  • Computer Repairs

 

LANGUAGES

ENGLISH: NATIVE      PERSIAN: NATIVE 

KURDISH: NATIVE     TURKISH: NATIVE 

Timeline

Help Desk Technician/Call Center Representative

Big Dog Solutions
02.2020 - 04.2023

IT Technician

LEO PLUMBING
01.2017 - 11.2019

Advanced Diploma - CYBER SECUIRTY

ABM COLLEGE

DIPLOMA - POLICE FOUNDATION

ANDERSON COLLEGE

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