Goua Rambang
Brampton,ON
Summary
Dynamic hairstylist with a proven track record at Trade Secret Salon, excelling in client consultations and advanced hair coloring techniques. Recognized for building a loyal clientele through exceptional customer service and innovative styling, while effectively managing appointments and promoting salon services to enhance revenue and client satisfaction.
Overview
7
7
years of professional experience
Work History
Hairstylist
Trade Secret Salon
Brampton, ON
11.2017 - 02.2020
- Processed payments, entering sales in register for prompt customer service.
- Used social media platforms to promote salon and services.
- Distributed business cards outside of salon to generate new business.
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
- Organized and participated in local beauty events, enhancing salon's community presence.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Organized sales area and work station to showcase products and boost sales.
- Counted and documented opening and closing cash amounts daily.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Conducted hair and scalp analysis to recommend suitable treatments, improving hair health.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Educated customers on products to maximize benefits.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Increased revenue through effective customer service and inventory management.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Maintained regular client list and successfully handled walk-in customers.
- Answered phone calls and emails to schedule client appointments.
- Implemented feedback system, leading to improved service quality and customer experience.
Hairstylist
Urban Curls
04.2016 - 10.2017
- Customized hair color formulations to create unique looks and enhance client's appearance.
- Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
- Educated clients on proper hair care and recommended products suited to their hair type.
- Managed inventory of hair care products and tools, ensuring availability of necessary items.
- Maintained clean and organized work station, complying with health and safety standards.
- Developed creative techniques to provide clients with latest hairstyles.
- Determined appropriate hair treatments based on conditions and textures.
- Conducted hair and scalp analysis to recommend suitable treatments, improving hair health.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
Hairstylist
Swag Hair Studio
Brampton, ON
10.2012 - 04.2017
- Upheld cleanliness standards in workspace, fostering a safe and inviting environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Adapted to current hair techniques to boost customer satisfaction.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Counted and documented opening and closing cash amounts daily.
- Organized sales area and work station to showcase products and boost sales.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
- Mentored apprentice hairstylists throughout their training period, offering guidance on technical skills as well as professional etiquette within the workplace setting.
- Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
- Increased client base with innovative hairstyling techniques.
- Organized and participated in local beauty events, enhancing salon's community presence.
- Streamlined appointment scheduling, minimizing wait times and optimizing stylist availability.
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Distributed business cards outside of salon to generate new business.
- Conducted hair and scalp analysis to recommend suitable treatments, improving hair health.
- Used social media platforms to promote salon and services.
- Processed payments, entering sales in register for prompt customer service.
Education
High School Diploma - Hairstyling Dipolma
Marca College
Brampton, ON11.2014
Skills
- Quick learner
- Client consultation
- Appointment scheduling
- Hair styling techniques
- Detail-orientated
- Customer consultation
- Schedule management
- Relationship building and management
- Highly motivated self-starter
- Advanced communication skills
- Hair extensions
- Men and women haircuts
- Highlights and lowlights
- Natural hair care
- Customer education
- Social media promotion
- Appointment coordination
- Sales expertise
- Chemical safety
- Cosmetology
- Business management
- Color principles
- Staff management
- Photoshoot hairstyling
- Curly hair specialist
- Scalp treatments
- Hair removal
- Makeup application
- Barbering techniques
- Networking expertise
- Lash and eyebrow maintenance
- Makeovers
- Team leadership
- Retail sales strategies
- Customer loyalty building
- Wig and hairpiece styling
- Texturizing and thinning
- Hair cutting and trimming
- Social skills
Languages
English
Full Professional
Timeline
Hairstylist
Trade Secret Salon
11.2017 - 02.2020
Hairstylist
Urban Curls
04.2016 - 10.2017
Hairstylist
Swag Hair Studio
10.2012 - 04.2017
High School Diploma - Hairstyling Dipolma
Marca College