Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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GORRET NAMUGWANYA

Edmonton,AB

Summary

Talented Support Worker focused on improving client lives through high-quality support and patient instruction. aiming at customer satisfaction and making clients feel safe, welcomed ,valued ,helping clients integrate into community and live more beautiful lives. Creative . compassionate and empathetic assistant with 6 years of experience building community and developing social skills through incremental therapeutic techniques.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Support Worker

CreeAtion Community Society
02.2022 - Current
  • Enhancing the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Improving client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
  • Collaborating with interdisciplinary teams to develop and implement individualized care plans for each client.
  • Establishing trusting relationships with clients and their families through empathetic communication and active listening.
  • Providing both physical and emotional support ie offering a hand to those in wheelchairs, handicapped ,disabled addictions in to feel belonged valued and accepted.
  • Reviewing clients backgrounds information,interview, or even task to obtain case history and make daily reports.
  • Promoted independence among clients through skill-building exercises and goal-setting initiatives.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.

Caregiver

Nalukongo Eldery Peoples Home
01.2017 - 08.2021
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with personal care tasks i,e bathing dressing grooming meal preparations and feeding.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
  • Made reports and did any other assigned duties.

Front Desk Receptionist /Ass Administrator

DDEMBE DISTRIBUTORS LIMITED
08.2014 - 05.2016
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Streamlined office operations for improved productivity with effective organization and communication skills
  • Maintained office equipment and inventory.
  • planned meetings took minutes and scheduled appointments.
  • Assisted in preparation of regular reports and book keeping.

Education

BBA - Administration And Finance

Nkumba University
Entebbe Uganda
10.2014

Skills

Good communication and listening skills

Compassionate and friendly

Flexible on shifts

  • Presentation Design
  • Daily Living Support
  • Emotional Support
  • Team player and multi tasker
  • Computer proficiency
  • Organizational skills
  • Resourcefulness
  • Patient and energetic

Languages

English
Full Professional

Certification

First Aid and CPR,A.H.S Basics for Childcare Providers,

Red Cross Certificate, A.H.S Food safety Certificates, WHIMIS, CSTS ,Domestic Violence Awareness,Racism and Racial Discrimination.

Timeline

Support Worker

CreeAtion Community Society
02.2022 - Current

Caregiver

Nalukongo Eldery Peoples Home
01.2017 - 08.2021

Front Desk Receptionist /Ass Administrator

DDEMBE DISTRIBUTORS LIMITED
08.2014 - 05.2016

BBA - Administration And Finance

Nkumba University

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GORRET NAMUGWANYA