Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Gorpu Kulah

Dublin

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sr. Specialist

Target Corporation
02.2020 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Crew Member

Trader Joe's
06.2016 - 01.2020
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Worked well with teammates and accepted coaching from management team.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Cleaned and maintained all areas of the store to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Stocked shelves to organize aisles in assigned department.

Education

Heathcare

Bay Area CNA School
Dublin, CA
04-2025

High School Diploma -

Park Center Senior High School
Brooklyn Park, MN
06-2017

Skills

  • Time management
  • Problem-solving
  • Building rapport
  • Teamwork and collaboration
  • Attention to detail
  • Organizational skills
  • Active listening
  • Emergency care
  • Taking and recording vital signs
  • Emotional support
  • Patient assessments
  • Medical terminology
  • Healthcare ethics
  • Patient safety
  • Professional bedside manner
  • Vital signs
  • Empathy and compassionate care
  • Companionship and emotional support
  • Documenting behaviors
  • Health education

Certification

  • Basic Life Support Certification (BLS)

Interests

  • Gardening
  • Women's Health
  • Trying new recipes and food trends
  • Mindfulness Practices
  • Passionate about balancing physical health with mental and emotional wellness
  • Reading
  • Personal Development and Self-Improvement


Timeline

Sr. Specialist

Target Corporation
02.2020 - Current

Crew Member

Trader Joe's
06.2016 - 01.2020

Heathcare

Bay Area CNA School

High School Diploma -

Park Center Senior High School

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Gorpu Kulah