Salesforce
Hi, I’m
Goring Borromeo
Delta,British Columbia
Summary
Marketing leader with proven history of enhancing corporate marketability through progressive electronic marketing tools and effective corporate messaging. Skilled in motivating teams and customer success.
Overview
18
years of professional experience
8
years of post-secondary education
1
Certification
1
Language
Work History
Primerica
Life Insurance and Mutual Fund Agent
9 2022 - Current
Job overview
- Licensed life insurance and mutual fund agent dedicated to empowering middle-income families to confidently secure their financial future
- Specialize in offering tailored solutions for financial independence
- Advocate for the purchase of term insurance and provide strategic investment planning to safeguard clients' financial well-being
- Utilize personalized strategies to optimize clients' financial growth and wealth accumulation
- Proactively recruit and onboard new clients into comprehensive insurance and investment programs, ensuring they receive tailored support aligned with their financial goals
- Prioritize the establishment and maintenance of client trust as the cornerstone of all interactions and transactions, fostering long-term relationships built on integrity and reliability.
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
- Analyzed client portfolios to identify potential gaps in coverage, offering suitable recommendations based on individual needs.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
AIA Philippines
Life Insurance
03.2019 - 04.2021
Job overview
- Certified Sales Coach collaborating closely with the team manager to evaluate work quality throughout the sales process, including case management, call handling, and email correspondence
- Offered personalized one-on-one coaching sessions and constructive teach-back sessions to empower team members to enhance their performance
- Maintained comprehensive monitoring logs, endorsed by the team manager, coach, and coachee, to facilitate thorough performance evaluations
- Actively participated as part of a team of certified sales coaches in organizing and executing departmental and area events, both on-site and off-site, in alignment with company initiatives
- Demonstrated a commitment to continuous innovation by regularly implementing fresh ideas and strategies
- Placed a high value on establishing and nurturing trust-based relationships with team mates as a fundamental aspect of my role.
Lexmark Research and Development Corp.
Inside Sales Support
05.2017 - 02.2019
Job overview
- Maintained client relationships, offered ongoing support, and stayed updated on industry trends to provide informed advice and assistance
- Conducted field training sessions with new recruits, delivering hands-on guidance and support during sales calls to facilitate their development and success
- Recruited and trained agents, equipping them with the necessary skills and knowledge to excel in their roles and contribute to the team's success
- Demonstrated commitment to earning the trust of clients as a cornerstone of my professional approach.
- Coordinated responses and resources to handle special client requests.
- Managed customer accounts, responding to inquiries and resolving customer service issues
Lexmark Research and Development Corp.
Regional Account Manager
01.2016 - 05.2017
Job overview
- Conducted regular business reviews with partner re-sellers to assess performance, identify areas for improvement, and strategize growth opportunities
- Collaborated with internal teams such as marketing, product management, and technical support to ensure partner re-sellers receive comprehensive support and resources in the channel
- Evaluate and assess potential SMB resellers for suitability and alignment with our business objectives
- Placed a high value on establishing and nurturing trust-based relationships with clients as a fundamental aspect of my role
- Proactively sought out entrepreneurial opportunities and embraced a mindset of continuous innovation to enhance business performance.
Lexmark Research and Development Corp.
Demand Generation Specialist
10.2012 - 12.2015
Job overview
- Proactively engaged potential leads by uncovering their needs, comprehending their interests, and cultivating their engagement levels
- Employed data analysis to inform strategic marketing approaches, enhancing lead generation effectiveness
- Executed targeted phone outreach initiatives to heighten awareness and interest among prospective buyers
- Seamlessly transitioned qualified leads into the sales pipeline, facilitating their progression towards conversion and revenue generation.
Convergys
Care Specialist
02.2009 - 10.2012
Job overview
- Proficiently served as an on-the-phone customer care representative for various accounts and contracts, including GMAC, CITIBANK Retail banking, and Sprint
- Provided exceptional customer service through inbound and outbound calls in a fast-paced call center environment
- Maintained a positive and customer-focused attitude, even during challenging interactions, to ensure a positive customer experience
- Assisted customers with inquiries, concerns, and complaints, resolving issues promptly and effectively to ensure customer satisfaction.
eTelecare Global Solutions
Outbound Sales Representative
02.2006 - 01.2009
Job overview
- Delivered excellent and world-class customer resolutions by effectively managing escalations at the retention line
- Contributed to a high-performing team that consistently achieved and surpassed customer retention metrics
- Executed outbound calls to cold leads, promoting and selling Voice over Internet Protocol (Vonage) services in the North American market
- Managed inbound calls from warm leads, efficiently processing sales and addressing inquiries regarding Vonage services in the North American market.
Education
Langara CollegeVancouver, British Columbia
Diploma in Marketing Management
05.2021 - 05.2024
University of The PhilippinesCebu, Central Visayas
Bachelors Degree in Fine Arts (Painting Program)
06.1997 - 05.2002
Skills
Microsoft Office
Partnership Development
Analytical Thinking
Call Management
Client Relationship Management
Customer Success
Attention to Detail
Problem-Solving
Marketing Management
B2B Sales
Certification
BC Licensed in Life and Mutual Funds, Primerica & PFSL Investments Canada Ltd
Other Experiences
- Volunteered as a light director at a church, enhancing the visual experience of worship services
- Worked as a designer in jewelry, bags, and accessories for three exporter companies
Software
Office Suite
Timeline
BC Licensed in Life and Mutual Funds, Primerica & PFSL Investments Canada Ltd
07-2023
Langara College
Diploma in Marketing Management
05.2021 - 05.2024
Life Insurance
AIA Philippines
03.2019 - 04.2021
Inside Sales Support
Lexmark Research and Development Corp.
05.2017 - 02.2019
Regional Account Manager
Lexmark Research and Development Corp.
01.2016 - 05.2017
Demand Generation Specialist
Lexmark Research and Development Corp.
10.2012 - 12.2015
Care Specialist
Convergys
02.2009 - 10.2012
Outbound Sales Representative
eTelecare Global Solutions
02.2006 - 01.2009
University of The Philippines
Bachelors Degree in Fine Arts (Painting Program)
06.1997 - 05.2002
Life Insurance and Mutual Fund Agent
Primerica
9 2022 - Current