Gorgees Banyameen
El Cajon,CA
Summary
Hard-working and reliable professional with strong experience in customer service, cash handling, order processing, and phone support. Proven ability to assist customers, manage transactions, finalize orders, and keep operations running smoothly. Fast learner, adaptable, and dependable — ready for remote or in-person roles in customer service, support, or administrative work.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Customer Service & Sales Associate
encore smoke & vape
08.2022 - 03.2024
- Provided friendly and knowledgeable customer service, helping customers choose products and answering questions.
- Handled cash, card, and mobile transactions accurately and efficiently.
- Maintained a clean and organized store, restocked inventory, and monitored product levels.
- Built positive relationships with repeat customers and ensured a welcoming environment.
- Resolved customer concerns and delivered high-quality service in a fast-paced setting.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Order Processor & Customer Service Associate
Sunset Wholesale West
01.2020 - 04.2021
- Processed, packed, and finalized customer orders with high accuracy.
- Assisted customers in person and over the phone with questions, order updates, and product inquiries.
- Handled incoming calls for orders, customer needs, and general support.
- Finalized orders, updated billing, and ensured all documents were accurate before shipment.
- Worked with warehouse staff to maintain organized inventory and meet delivery deadlines.
- Maintained strong customer relationships through consistent communication and support.
Education
High School Diploma -
El Cajon Valley High School
El Cajon, CA07-2023
Skills
- Customer Service & Customer Care
- Cash Handling & POS Systems
- Phone Support / Call Handling
- Order Processing & Finalization
- Communication & Problem-Solving
- Data Entry / Basic Computer Skills
- Multitasking in Fast-Paced Environments
- CRM System Familiarity (trainable)
- Excellent people skills
- Relationship building
- Verbal/written communication
- Client service
- Sales expertise
- Customer needs assessment
- Cold calling
Timeline
Customer Service & Sales Associate
encore smoke & vape
08.2022 - 03.2024
Order Processor & Customer Service Associate
Sunset Wholesale West
01.2020 - 04.2021
High School Diploma -
El Cajon Valley High School