Gordy Ouellette
Saskatoon,SK
Summary
Dynamic Gaming Operations Manager with a proven track record at City Centre Bingo increasing revenues while maintaining expenses, excelling in guest relationship management and team leadership.
Expert in developing innovative marketing strategies that enhance guest participation and satisfaction. Committed to fostering a collaborative work environment while ensuring compliance and operational excellence.
Legally able to work in US and Canada (dual citizenship) without delay.
Overview
31
31
years of professional experience
Work History
Gaming Operations Manager
City Centre Bingo - Saskatoon Twin Charities Inc
01.2019 - Current
- Oversee all Bingo operations ranging from financial and administrative controls to regulatory compliance and guest satisfaction.
- Cultivate exceptional guest services mindset; focus on building relationships and consistently delivering positive experiences and interactions while resolving guest grievances promptly.
- Lead commitment to develop positive community and external relations, building trust and credibility.
- Supervise all gaming and operations staff by performing walk-throughs to ensure compliance with company policies and procedures, areas are secure and resolve unsafe practices when identified.
- Promotes clear and open lines of communication between departments, encourage regular meetings, activity solicit feedback and foster team collaboration.
- Proactively and continuously monitor the safety of all staff and guests..
- Ensure flexible employee scheduling, inclusive work culture and encourage open communication.
- Create innovative and engaging promotional campaigns to increase guest participation and effectively target new markets.
- Develops short and long-term goals; manages annual budget.
- Develop and sustain internal cash handling policies to safeguard financial integrity.
- Ensure all operations abide by regulatory standards to reduce risk to the organization.
- Manage inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Negotiate contracts with vendors and suppliers to obtain the best pricing and terms; manage purchasing, sales, marketing and customer account operations.
Operation Manager
Downtown Saskatoon Business Improvement District
04.2013 - 12.2018
- Managed 6-10 full-time and seasonal staff; maintaining appropriate and knowledgeable staff for all special events.
- Monitored job performance of staff, provide training on all relevant policies to ensure compliance; deficiencies addressed immediately.
- Effectively utilized Microsoft Office Suite (Outlook, Word, Excel and Powerpoint) for internal/external communications, media, marketing and spreadsheet creation.
- Liaison with stakeholders such as various City of Saskatoon departments and downtown business owners. Collaboration and engagement to include upcoming events and beautification activities.
Operations Manager
Delisle Centennial Arena
01.2009 - 01.2011
Director of Operations
CANLAN Sportsplex
09.2007 - 01.2009
Corrections Councilor II
Washington State Department of Corrections
01.2005 - 08.2007
Operations Manager
Bremerton Ice Center
01.2004 - 01.2005
Operations Manager
Highland Ice Arena
01.2001 - 01.2004
Senior Corrections Worker
Saskatchewan Corrections and Policing
01.1995 - 01.2001
Education
Associate of Arts - Business Administration
Saskatchewan Indian Institute of Technologies
Saskatoon, Saskatchewan, Canada04-2013
Skills
- Guest relationship management
- Team leadership
- Operations management
- Business development
- Customer relationship management
- Staff management
- Problem solving
- Marketing strategis and promotions
Affiliations
- Education, Culture & Recreation Advisory Member, Whitecap Dakota First Nation, 01/2013, 12/2017
- Board Member, Saskatoon Twin Charities / City Centre Bingo, 01/2010, 12/2019
Timeline
Gaming Operations Manager
City Centre Bingo - Saskatoon Twin Charities Inc
01.2019 - Current
Operation Manager
Downtown Saskatoon Business Improvement District
04.2013 - 12.2018
Operations Manager
Delisle Centennial Arena
01.2009 - 01.2011
Director of Operations
CANLAN Sportsplex
09.2007 - 01.2009
Corrections Councilor II
Washington State Department of Corrections
01.2005 - 08.2007
Operations Manager
Bremerton Ice Center
01.2004 - 01.2005
Operations Manager
Highland Ice Arena
01.2001 - 01.2004
Senior Corrections Worker
Saskatchewan Corrections and Policing
01.1995 - 01.2001
Associate of Arts - Business Administration
Saskatchewan Indian Institute of Technologies
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