GORDON ZHANG
Vancouver,BC
Summary
I am an enthusiastic individual who is looking for a job which will allow me to help others achieve their goals by providing guidance and support in a professional relationship. The best match for me will be a position that will give me the opportunity to develop my communication skills, strengthen my coaching abilities and grow my leadership skills. I excel in an environment that has a good balance of Team collaboration and working independently.
Overview
6
6
years of professional experience
Work History
Server
Pho99
03.2024 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
PERSONAL TRAINER
BAI XI CLUB LENZ
01.2021 - 01.2022
- Designed customized workout plans, increase in client satisfaction
- Conducted one-on-one and group training sessions, emphasizing proper form and technique
- Implemented goal-specific programs, helping clients achieve measurable fitness milestones
- Maintained up-to-date knowledge of industry trends and incorporated innovative exercises.
FASHION ADVISOR
CELINE MEN'S SHOP
01.2019 - 01.2020
- Cultivate and maintain strong relationships with high-end clientele, providing personalized service to enhance the luxury shopping experience
- Exceed sales targets consistently through a deep understanding of the product offerings and the ability to recommend complementary items based on customer preferences
- Stay updated on the latest trends, product knowledge, and industry developments to provide informed and stylish recommendations to clients
- Assist in visual merchandising efforts to create enticing displays, contributing to a luxurious and inviting atmosphere within the store
- Handle transactions with a high level of accuracy, processing payments, returns, and exchanges with meticulous attention to detail
- Collaborate with the store management team to organize and execute exclusive events for VIP customers, fostering brand loyalty
- Maintain a pristine and organized store environment, ensuring that all products are displayed impeccably, and that the overall ambiance aligns with the brand's image
- Provide feedback on customer preferences and market trends to management, contributing to inventory decisions and future product offerings
- Participate in ongoing product training sessions to enhance product knowledge and sales skills.
SALES ASSOCIATE
GIORGIO ARMANI
01.2019
- Fostered client relationships, consistently meeting, and surpassing monthly sales targets
- Provided in-depth product knowledge and styling advice to upscale clientele
- Contributed to visual merchandising initiatives, elevating the store's aesthetic appeal
- Managed VIP events, enhancing brand awareness and customer loyalty
- Demonstrated adaptability in handling diverse product lines and customer preferences.
SERVER
YANG GUO FU SPICY SOUP
01.2018 - 01.2019
- Provide exceptional customer service by taking and delivering accurate and timely orders to ensure a positive dining experience
- Collaborate with kitchen staff to communicate special requests, dietary restrictions, and ensure smooth coordination between the front and back of the house
- Handle cash and credit card transactions with accuracy, balancing registers at the end of each shift
- Assist in training new staff members on restaurant policies, menu knowledge, and service standards
- Maintain a clean and organized work area, including resetting tables, restocking supplies, and ensuring compliance with health and safety regulations
- Handle customer inquiries, concerns, and feedback with professionalism and resolve issues to customer satisfaction
- Collaborate with team members to create a positive and efficient work environment, contributing to a high level of customer satisfaction and repeat business.
Education
2nd year undergraduate student pursuing a Major in Kinesiology. - Kinesiology
TRINITY WESTERN UNIVERSITY
Langley, BC04.2026
Completed Saipu Personal Trainer Certification -
SAIPU FITNESS TRAINING SCHOOL
China12.2021
Acting (Film & TV) Diploma -
VANCOUVER FILM SCHOOL
12.2018
Skills
- Strong Communication Skills
- Relationship Builder
- Self-Motivated
- Meticulous & Organized
- Computer Skills
- Customer Service
- Problem Solving
- Inventory Control
- Customer Needs Assessment
- Sales Development
- Order Processing
- Promotional support
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
Server
Pho99
03.2024 - Current
PERSONAL TRAINER
BAI XI CLUB LENZ
01.2021 - 01.2022
FASHION ADVISOR
CELINE MEN'S SHOP
01.2019 - 01.2020
SALES ASSOCIATE
GIORGIO ARMANI
01.2019
SERVER
YANG GUO FU SPICY SOUP
01.2018 - 01.2019
2nd year undergraduate student pursuing a Major in Kinesiology. - Kinesiology
TRINITY WESTERN UNIVERSITY
Completed Saipu Personal Trainer Certification -
SAIPU FITNESS TRAINING SCHOOL
Acting (Film & TV) Diploma -
VANCOUVER FILM SCHOOL
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