Gordon Yip
Vancouver,BC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Courier
FedEx
10.2023 - 04.2024
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Tracked packages using barcode scanners to maintain an updated record of shipment statuses.
- Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
- Utilized communication devices to stay in contact with dispatch and provide real-time status updates.
- Contributed to team success by actively participating in meetings about improving operational procedures.
- Delivered packages to customer doorsteps and business offices.
- Built professional relationships with customers and business partners to establish trust and credibility.
Server
Maxims Restaurant
02.2019 - 09.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Inspected dishes and utensils for cleanliness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Education
Associate of Science - Social Welfare And Social Administration
HKU School of Professional & Continuing Education
Hong Kong09.2023
Skills
- Advance in English, Cantonese and Mandarin
- Working Independently
- Attention to Detail
- Problem-Solving
- Multitasking
- Relationship-Building
- Virtual Collaboration
- Constructive Criticism
- Software Knowledge
- Customer Service
- Time Management
- Relationship building and rapport
Languages
English
Full Professional
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Courier
FedEx
10.2023 - 04.2024
Server
Maxims Restaurant
02.2019 - 09.2023
Associate of Science - Social Welfare And Social Administration
HKU School of Professional & Continuing Education
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