Gordon Wilson

Directed business development and operational strategy for alarm monitoring company serving residential and commercial clients.

Drove client acquisition through strategic partnerships, referrals, and targeted outreach.

Developed and maintained relationships with dealers, installers, and partners to enhance collaboration.

Oversaw monitoring operations and operator performance to ensure reliable service delivery.

Streamlined internal processes and workflows to boost operational efficiency and scalability.

Enhanced customer retention by strengthening service quality and response standards.

Identified growth opportunities to expand recurring monitoring revenue.

Directed daily operations in fast-paced restaurant environment, achieving effective service and teamwork.

Led staff activities during busy periods to enhance overall performance.

Managed shift logistics, including staffing workflows and service quality assurance.
Provided training and support for new employees, reinforcing established standards.