GORDON SPAFFORD
Oshawa,ON
Summary
Parts management professional prepared to bring high level of expertise to role. Proven skills in inventory control and order fulfillment, ensuring seamless operations. Dependable team player committed to achieving results and adapting to dynamic environments. Strong technical knowledge and detail-oriented approach valued by employers.
Overview
26
26
years of professional experience
Work History
SENIOR HEAVY VEHICLE PARTS SPECIALIST
UAP CANADA (GENUINE PARTS CORP.USA)
09.1999 - Current
- Analyzed customer needs to recommend appropriate parts solutions
- Provided technical support for customers regarding product specifications and compatibility
- Mentored junior team members on best practices in parts identification and procurement
- Served customers in-store and by telephone to answer questions and place orders.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
- Assisted customers in finding appropriate parts promptly.
Education
High School Diploma -
B.C.I.V.S.
Belleville, ON06-1977
Languages
English
Timeline
SENIOR HEAVY VEHICLE PARTS SPECIALIST
UAP CANADA (GENUINE PARTS CORP.USA)
09.1999 - Current
High School Diploma -
B.C.I.V.S.