Gordon Hay
Vancouver,British Columbia
Summary
Results-driven team player dedicated to cultivating thriving organizations and leveraging culture as a competitive advantage. With six years of progressive experience, I specialize in advising leadership teams on employee well-being, communication of organizational goals, resource allocation, conflict resolution, and effective task delegation with accountability.
Overview
7
7
years of professional experience
Work History
Payroll and People Administrator
Autostrada Hospitality Group
03.2023 - Current
- Managed payroll processing for 91 employees across three restaurant locations
- Partnered with store operators to minimize data input errors, resulting in a more than 50% reduction in payroll processing time
- Spearheaded talent recruitment and served as the initial contact interviewer for management/chef level positions, achieving four successful long-term upper management hires within the first three months
- Developed comprehensive system walkthroughs and Best Practices for all administrative functions related to FOH management, payroll, onboarding, offboarding, recruitment, and employee retention resulting in a 40% decrease in onboarding time and a 25% increase in employee retention
- Conducted weekly meetings with staff across three restaurants, fostering high morale, providing job coaching, and presenting growth opportunities
- Authored and published a monthly newsletter to facilitate transparent communication between staff and head office, covering upcoming events, company news, internal job opportunities, and promotions
- Managed benefits program for 91 staff members, serving as a liaison between insurer and employees
- Fostered cross-functional collaboration with internal teams, leveraging collective expertise to develop streamlined and user-friendly solutions implemented seamlessly across diverse store locations.
Assistant General Manager
Autostrada Osteria - Vancouver House
Vancouver, BC
04.2021 - 03.2023
- Cultivated a performance-oriented environment emphasizing team collaboration, personal accountability, and long-term business success with a team of over 41 employees
- Proficient in conflict de-escalation, emphasizing innovative solutions and yielding a 40% reduction in negative reviews posted
- Conducted weekly one-on-one sessions with staff members, leading to a 50% reduction in turnover and increased employee retention
- Crafted and oversaw weekly sales reports and data entry, ensuring accuracy and profitability, leading to a 25% reduction in lost product/product wastage.
General Manager
Autostrada Osteria - Main Street
Vancouver, BC
05.2018 - 04.2021
- Developed sales and services strategies to enhance revenue and customer retention, yielding a year-over-year increase in sales of 10%
- Recruited, trained, and empowered a team of 10+ employees to meet and exceed key performance indicators
- Monitored monthly sales data to generate reports for business development planning
- Managed scheduling for a team of 10+ employees, emphasizing sales forecasting and enhancing labor efficiencies
- Achieved a 25% increase in weekly repeat guests visits through strategic initiatives and customer engagement.
Research Associate
Stubos Capital
Vancouver, BC
01.2018 - 05.2018
- Collected market research data and produced reports utilized in investor pitch meetings
- Summarized crucial research findings in documents, spreadsheets, and reports.
Education
Bachelor of Arts - History
Thompson River University
04.2014
Skills
- Career Development
- Change Initiatives
- Teamwork
- Unbiased Advising
- Communication
- Program Delivery
- Operational Execution
- Payroll administration
- Employee onboarding
- Labor and Employment Law
- Administrative expertise
- Coaching
- Performance Reviews
- Talent Management
- Talent acquisition
- Strategic Partnerships
- Dispute Mediation
- Leadership Development
Timeline
Payroll and People Administrator
Autostrada Hospitality Group
03.2023 - Current
Assistant General Manager
Autostrada Osteria - Vancouver House
04.2021 - 03.2023
General Manager
Autostrada Osteria - Main Street
05.2018 - 04.2021
Research Associate
Stubos Capital
01.2018 - 05.2018
Bachelor of Arts - History
Thompson River University
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