Gordon Hatcher
Welland,ON
Summary
Proven Maintenance Technician and Manager with a track record of enhancing operational efficiency and customer satisfaction at Tao Property Management and Midas Auto Service Experts. Expert in preventive maintenance and mechanical troubleshooting, coupled with exceptional problem-solving abilities. Achieved significant cost savings and improved team performance through strategic leadership and technical skills. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
25
25
years of professional experience
Work History
Maintenance Technician
Tao Property Managment
01.2020 - Current
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Installed new locks, door handles, and door closers.
- Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
- Collaborated with team members to complete larger repair projects efficiently.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Ensured smoother operations, maintaining accurate records of all maintenance activities.
- Liaised with vendors to ensure timely delivery of essential parts and materials for repairs or replacements.
- Supported inventory management efforts, tracking spare parts usage and reordering as necessary.
- Facilitated smoother operation of HVAC systems through regular maintenance and updates.
- Installed and maintained plumbing and HVAC systems.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Positively engaged with customers and maintained professional appearance as company representative.
- Safely and effectively handled wide range of cleaning products and solutions.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
Manager
Midas Auto Service Experts
01.2000 - 01.2020
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Skills
- Preventive Maintenance
- Problem solving ability
- Building Maintenance
- Mechanical Troubleshooting
- Mechanical Maintenance
- HVAC Systems
- Power Tool Operation
- Plumbing Repairs
- Furniture Assembly
- Electrical Troubleshooting
- Welding abilities
- Equipment Installation
- Vehicle Maintenance
- Roofing repairs
- Pest Control
- Pool Maintenance
- Energy management
- Window Repair
- Drywall Repair
- Lighting Systems
- Groundskeeping
- Flooring Repairs
- Appliance Repair
- Equipment Assembly
- Decision-Making
- Pressure Washing
- Lighting fixture maintenance
- Facilities Painting and Repair
- Safety Monitoring and Compliance
- Supply Ordering
- Piping Systems Maintenance
- Equipment Troubleshooting
- Parts Fabrication
- General Plumbing
- Subcontractor Management
- Physical Strength and Stamina
- Safety Protocols
- Building Insulation
- Drywalling
- Wooden Structure Building and Repair
- Problem Detection and Resolution
- Teamwork and Collaboration
Timeline
Maintenance Technician
Tao Property Managment
01.2020 - Current
Manager
Midas Auto Service Experts
01.2000 - 01.2020
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