Gordana Petrovic
Etobicoke,Canada
Summary
Optometric Professional with extensive expertise in patient care, team management, and optical dispensing. Demonstrates a visionary approach in enhancing operational efficiency and delivering exceptional customer service, drawing on 16 years of experience. Committed to leveraging skills in eyewear repairs, insurance billing, and staff training to drive innovative solutions and improve patient satisfaction.
Overview
6
6
years of professional experience
Work History
OPERATOR
Canada Post
Hamilton, Canada
01.2022 - Current
- Manage parcel intake and distribution, ensuring timely delivery across Canada.
- Achieve precise mail processing, enhancing efficiency in national deliveries.
- Utilize scanning technology for accurate parcel tracking and distribution.
- Address logistical challenges, and improve operational workflow.
- Contribute to a seamless postal service, impacting customer satisfaction.
ASSISTANT MANAGER
Eyes on Derry Vision Center
Milton, Canada
01.2019 - Current
- Transcribe ophthalmologist prescriptions into the system, advising patients on lens types, styles, and frame selections.
- Perform eyewear repairs and fittings, ensuring accurate adjustments for patient comfort and satisfaction.
- Oversee inventory management, sterilization of equipment, and adherence to cleanliness standards.
- Bill insurance claims, verify OHIP card eligibility, and ensure accurate patient records.
- Supervise financial transactions, and provide guidance on eyewear and contact lens fittings.
- Maintain strong organizational skills to manage daily clinic operations and staff coordination.
OPTOMETRIC DISPENSING ASSISTANT
Abbey Eye Care
Oakville, Canada
01.2020 - 12.2023
- Directed dispensing process, personalizing eyewear solutions to individual prescriptions for optimal results
- Collaborated with lab teams, verifying lens specifications for accurate order fulfillment
- Streamlined inventory management of eyewear and lenses, ensuring prompt stock replenishment
- Managed front desk operations, enhancing patient experience through efficient check-in and appointment scheduling
- Expertly transcribe ophthalmologist prescriptions, guiding patients on optimal lens and frame selections
- Accurately perform eyewear adjustments for maximum patient comfort and satisfaction
- Efficiently manage inventory and ensure stringent cleanliness standards
- Collaborated with patients to select suitable eyewear
- Ensured accuracy of lens specifications during lab verification
- Adapted lens and frame fitting according to prescriptions
Dealer
Gateway Casinos London
London, ON
03.2021 - 09.2023
- Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
- Utilized surveillance systems to uphold integrity of games.
- Reported any irregular activity to casino management promptly.
Waitress Supervisor
Three Brothers Restaurant
Etobicoke, ON
01.2020 - 12.2021
- Coordinated catering services for special events such as weddings or corporate functions.
- Checked stock levels throughout the day to ensure adequate supplies were available at all times.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Distributed food to service staff for prompt delivery to customers.
Education
Trios College
OPTICIAN GLASSES DIPLOMA -
NAIT
OPTICIAN DIPLOMA -
OAC College
Skills
- Eye Exams
- Ophthalmic Equipment
- Retinal Imaging
- Patient Care
- Insurance Billing
- Inventory Management
- Data Entry
- Staff Training
- Team Management
- Eyewear Repairs
- Optical Dispensing
- OHIP Billing
Languages
- English, Native
- Serbian, Native
Timeline
OPERATOR
Canada Post
01.2022 - Current
Dealer
Gateway Casinos London
03.2021 - 09.2023
Waitress Supervisor
Three Brothers Restaurant
01.2020 - 12.2021
OPTOMETRIC DISPENSING ASSISTANT
Abbey Eye Care
01.2020 - 12.2023
ASSISTANT MANAGER
Eyes on Derry Vision Center
01.2019 - Current
Trios College
OPTICIAN GLASSES DIPLOMA -
NAIT
OPTICIAN DIPLOMA -
OAC College
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