Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Languages
Accomplishments
References
Timeline
Generic

Gordana Miljan

Grimsby,Canada

Summary

Quality Assurance Supervisor with proven track record at Collins Aerospace, achieving $2 million in cost savings through effective project management. Expertise in GD&T and document control, with strong capabilities in employee training and supplier relationship management. Focused on ensuring compliance and driving continuous improvement in quality standards. Dedicated to enhancing operational efficiency and promoting team collaboration.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Senior Quality Assurance Supervisor

Collins Aerospace-Landing Gear
01.2019 - 01.2025
  • As a senior Quality Assurance Supervisor my primary focus was to support and control daily Manufacturing, Surface Finishing and Processing and Assembly area to function in accordance with ASO9100 and CAR 561 Requirements.
  • Also, working on projects with 2 million saving, taking care of yearly budget approval and procurement spending and planning activities.
  • Directly supervising 3-8 employees.
  • Directly interviewing and hiring.
  • Taking care of providing supervision of Metrology department working directly with control stamp and employee certification, working directly with ME and GD&T DWG’s tight production tolerances.
  • Supporting BSI Audits as customer on QN’s and internal NCR’s and making sure that supplier quality Audit was provided on time.
  • Training new employees,-working on : Preparing FPI , FAI, Controlling the measured dimensions for commercial and military-Hexagon Canadian and USA approved customers, with 100 percent security approved to open access to work remotely.
  • Being halt and safety certified, very friendly, and team work orientated with high organization and multitasking skills and capacity always ready to support workers and company benefits.

Quality Assurance Auditor

Collins Aerospace-Landing Gear
Oakville, Ontario
01.2017 - 01.2018
  • Source surveillance.
  • Receiving in-process and final inspections per ITP requirements.
  • Monitoring procurement activities for QA compliance.
  • Development of inspection & test plans.
  • Assisting the QA Manager in his duties.
  • Preparing Quality Assurance documents and records.
  • Maintaining the numbering and distribution of QA controlled documents.
  • Receiving validating, indexing and distribution of QA controlled documents.
  • Controlling access to records.
  • Identify and administer non-conformances.
  • Identify and administer corrective actions.
  • Administer history filed/dockets.
  • Participate in the continuous improvement program.
  • Participate in professional development.
  • Performing complex dimensional inspections.

Quality Control Auditor / CMM Programming

Mancor
Oakville, Ontario
01.2016 - 01.2017
  • Receiving, In-process and final inspections.
  • Performing complex dimensional inspections.
  • Source Surveillance.
  • Developing and Reviewing Inspection and Test Plans.
  • Verifying activities as required by project Inspection Test Plans.
  • Initiating non-conformances.
  • History File Compilation.
  • Calibration of Measuring and Rest Equipment.
  • Assisting the project teams in preparing Quality Assurance documents and records.
  • Receiving, reviewing, indexing and filing QA and inspection records.
  • CMM calibrating, operating (-3D Geopac, MCOSMOS, PC-DMIS-in training, Poly Works, Zeiss).

Quality Control Inspector CMM Operator and Layout Technician

Orlick Ind.
Hamilton, Ontario
01.1996 - 01.2016
  • 20 years in the automotive manufacturing industry.
  • Layout Technician training (CMM Programming).
  • Leading and supervising employees to do rework for customer complaints.
  • Managed in-house and outsourced calibration of all inspection equipment.
  • Proficient in creating and implementing work instructions and procedures.
  • Trained and Supervised Coordinate Measuring Machine programmers and Operators.
  • Develop inspection planning process, including training and implementing of all relevant techniques and activities.
  • Performed internal process audits to ensure quality requirements are met and to initiate continual improvement.
  • Training people with machining, gauging, and understanding all measuring equipment including plug gauges, thread gauges, air gauges, high gauges, block gauges, calipers, shadowgraphs, as well as CMM measurements which consisted of first off’s, last off’s, die cast and machining layouts approving by quality standard.
  • Performed non-conformance reports with focus on permanent corrective action.
  • Trained people on statistical process controls according to the customer and ISO standards to ensure that new employees understood the quality expectation from the customer.

Education

Quality Assurance - Basic Concepts of Reliability, Design of Experiments – Basic, Total Quality Management, Geometric Dimensioning and Tolerance, Calibration, Certified Quality Engineer Refresher, Co-Ordinate Measuring Machines – Basic, Geometric Dimensioning and Tolerance - Advanced, Co-Ordinate Measuring Machine - Advanced

Conestoga College
01.2007

Quality Control - Statistical Process Control II, Quality Auditing - ISO 9000, Statistical Process Control I, Statistics, ISO 9001 Quality System Standard, Metrology

Niagara College
01.2005

Blueprint reading -

Orlick/Mohawk College
11.2002

Mechanical Blueprint reading -

Mohawk College
06.2000

Diploma -

Mechanical technical school
01.1988

Skills

  • ETQ and SAP proficiency
  • Microsoft Office applications
  • Supplier relationship management
  • LDAP and Citrix expertise
  • GD&T and inspection techniques
  • Document control and quality assurance
  • Metrology supervision
  • Continuous improvement methodologies
  • Quality assurance and non-conformance oversight
  • Employee training and development programs
  • Audit coordination and evaluation strategies
  • Data collection and analysis skills
  • Customer engagement strategies

Certification

  • Health and Safety Canadian certified
  • CGD Security Clearance approved for next 5 years for work on Hexagon Canadian and USA government commercial and military approved customers.
  • Foundations of Leadership Program RTX / Collins certification

Volunteer Experience

I am enjoying voluntary work and setting and achieving new goals and challenges. Being very friendly, and team work orientated with high organization and multitasking skills and capacity, would appreciate the opportunity to prove myself in a new position where I have the necessary credentials, including educational and work experience to succeed.

Languages

Croatian
Full Professional
Serbian
Full Professional
Russian
Elementary

Accomplishments

  • CORE Champion certification

References

References available upon request.

Timeline

Senior Quality Assurance Supervisor

Collins Aerospace-Landing Gear
01.2019 - 01.2025

Quality Assurance Auditor

Collins Aerospace-Landing Gear
01.2017 - 01.2018

Quality Control Auditor / CMM Programming

Mancor
01.2016 - 01.2017

Quality Control Inspector CMM Operator and Layout Technician

Orlick Ind.
01.1996 - 01.2016

Quality Assurance - Basic Concepts of Reliability, Design of Experiments – Basic, Total Quality Management, Geometric Dimensioning and Tolerance, Calibration, Certified Quality Engineer Refresher, Co-Ordinate Measuring Machines – Basic, Geometric Dimensioning and Tolerance - Advanced, Co-Ordinate Measuring Machine - Advanced

Conestoga College

Quality Control - Statistical Process Control II, Quality Auditing - ISO 9000, Statistical Process Control I, Statistics, ISO 9001 Quality System Standard, Metrology

Niagara College

Blueprint reading -

Orlick/Mohawk College

Mechanical Blueprint reading -

Mohawk College

Diploma -

Mechanical technical school

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Gordana Miljan