Summary
Overview
Work History
Education
Skills
Certification
Courses
Timeline
Generic

Gordana Jovanovski

Windsor,Canada

Summary

Dynamic and results-oriented professional seeking a rewarding position within a reputable organization that fosters growth and development. Eager to leverage extensive training and skills in a responsible career opportunity while making a meaningful contribution to company success. Committed to continuous learning and applying knowledge effectively to drive organizational goals. Passionate about collaborating with teams to achieve excellence and deliver impactful results.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Team Leader

Global Excel Management
08.2025 - Current
  • Led team in achieving operational goals, enhancing productivity and efficiency.
  • Mentored junior staff, fostering skill development and promoting a collaborative work environment.
  • Implemented process improvements, streamlining workflows and reducing turnaround times.
  • Coordinated cross-functional initiatives, ensuring alignment between departmental objectives and overall business strategy.

Senior Claim Analyst

Global Excel Management
09.2024 - 08.2025
  • Analyze complex in-patient claims, ensuring coverage accuracy and policy compliance.
  • Facilitate claim decisions by reviewing medical bills and documentation efficiently.
  • Collaborate with teams to enhance claim processing accuracy and reduce errors.
  • Resolve claim issues through detailed analysis, improving client satisfaction.
  • Drive measurable improvements in claim approval processes and outcomes.

Medical Coverage Assessor

Global Excel Management
09.2023 - 09.2024
  • Assess in-patient claims, ensuring precise coverage validation and policy adherence.
  • Collaborate on communication analysis, enhancing claim processing efficiency.
  • Evaluate medical documentation, making informed decisions on claim approvals.
  • Implement analytical skills to identify discrepancies, improving claim accuracy.
  • Contribute to measurable improvements in claim resolution timelines.

Registered Practical Nurse

Bayshore Home Healthcare
02.2023 - 09.2023
  • Providing nursing care to clients in their homes throughout Windsor-Essex County, including medication administration (oral, topical, injections, inhalers, G-Tube, injections), wound care, wellness visits, catheterizations
  • Reporting changes in client status or safety concerns and documenting care provided

Registered Practical Nurse

Windsor Urgent Care Clinic
01.2023 - 09.2023
  • Fast paced, high volume setting for acute patient care of all needs
  • Provide a broad range of nursing care in areas of vitals, EKG, respiratory treatments, medication administration, immunizations, laboratory and radiology orders
  • Assist physician with wound care and in-office procedures
  • Evaluate patient needs, prioritize treatment and maintain patient flow
  • Liaise between patient and physician to ensure treatment plans

Clinical Screening Officer EG-04

Public Health Agency of Canada
08.2022 - 11.2022
  • Screening, assessing, monitoring and referring incoming travelers for the purpose of mitigating the risk of introduction and spread of communicable diseases that pose significant public health implications in Canada, through the application of various border and health, biosecurity practices (i.e., health promotion, health prevention, pandemic and other preparedness and response, surveillance and data analysis).
  • Issuing compliance and enforcement action to travelers who fail to present valid documentation upon entry into Canada.

Registered Practical Nurse

County of Essex – Sun Parlor Home for Senior Citizens
11.2021 - 08.2022
  • Assessment, planning, and implementation of direct resident care
  • Handling all aspects of treatment from medication to wound care to monitoring 30 residents per shift.
  • Oversee and manage clinical and support staff involved in patient care while maintaining a high level of staff morale and professionalism

Education

Practical Nursing -

St. Clair College
07.2021

Skills

  • Medical Claims Processing
  • Nursing
  • Documentation
  • Leadership
  • Cerner
  • First Aid
  • Patient Care
  • Health Assessment
  • Communication
  • Time Management
  • CPR

Certification

  • CPR BLS Level C with AED - 2023
  • Standard First Aid - 2023
  • N95 Mask Fit - 2023
  • Vulnerable Criminal Record Check

Courses

  • Information and Security - Public Health Agency of Canada & Health Canada - 2022
  • Prevention of Harassment and Violence - Public Health Agency of Canada & Health Canada - 2022
  • Indigenous Learning - Public Health Agency of Canada & Health Canada - 2022
  • Unconscious Bias - Public Health Agency of Canada & Health Canada - 2022
  • Emergency Management - Public Health Agency of Canada & Health Canada - 2022
  • IPAC Core Competencies - Public Health Ontario - 2022
  • Covid-19 Protection and Control - World Health Organization - 2022

Timeline

Team Leader

Global Excel Management
08.2025 - Current

Senior Claim Analyst

Global Excel Management
09.2024 - 08.2025

Medical Coverage Assessor

Global Excel Management
09.2023 - 09.2024

Registered Practical Nurse

Bayshore Home Healthcare
02.2023 - 09.2023

Registered Practical Nurse

Windsor Urgent Care Clinic
01.2023 - 09.2023

Clinical Screening Officer EG-04

Public Health Agency of Canada
08.2022 - 11.2022

Registered Practical Nurse

County of Essex – Sun Parlor Home for Senior Citizens
11.2021 - 08.2022

Practical Nursing -

St. Clair College

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Gordana Jovanovski