Gordana Grujic
Calgary,Alberta
Summary
Hardworking employee passionate about arts and crafts. Pursues opportunities to learn new skills and contribute to group success. Offers reliability, relationship-building and problem-solving skills.
Overview
33
33
years of professional experience
Work History
Day Home Owner
Self Employed
10.2013 - Current
- Met with parents about daily activities, positive developments, and issues.
- Planned and guided age-appropriate tasks like reading, crafts and outdoor activities.
- Developed age-appropriate activities and crafts to engage children.
- Introduced children to educational games and activities to boost learning.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
Office Administrator
Dr Rodney Bodell (Endodontist)
01.2000 - 03.2005
- Interacted with clients by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate documenting of procedures and processed client payments for services.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Processed insurance information
Sales Clerk
Costco
05.1991 - 11.1993
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Processed payments and returns with accuracy and efficiency.
- Scanned merchandise and bagged using appropriate strategies for different items.
- Exceeded over 140% sales quotas, successfully achieving recognition for outstanding performance.
- Trained and mentored new sales representatives.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
Education
Information Technology Certificate - Information Technology And Office Administration
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON2009
Skills
- Product Sales
- Word Processing
- Quick Learner
- Customer Assistance
- Store Operations
- Knowledgeable in arts and crafts
Languages
English
Full Professional
Creating Art, Continuous Learning, Reading, Hiking
My hobby is creating art using, but not limited to fluid painting and Epoxy painting. I've enjoyed 10 years of crafting with my day home kids and continue to be passionate about it. Creativity seems to flow stronger after a nature hike to absorb the beauty of our natural world.
Timeline
Day Home Owner
Self Employed
10.2013 - Current
Office Administrator
Dr Rodney Bodell (Endodontist)
01.2000 - 03.2005
Sales Clerk
Costco
05.1991 - 11.1993
Information Technology Certificate - Information Technology And Office Administration
Conestoga College Institute of Technology And Advanced Learning
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