Gordana Folic
Toronto,ON
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Dedicated Pharmacy professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Pharmacy Owner
AU Apoteks (Pharmacy Institution)
12.2019 - 08.2023
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
Manager of Operations
AU Apoteka Beograd (Pharmacy Institution)
02.2015 - 12.2019
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Increased profit by streamlining operations.
Pharmacist
AU Apoteka Zdravlje (Pharmacy Institution)
01.2009 - 02.2015
- Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.
- Interpreted prescription orders, dispensed medications, and counseled patients on drugs.
- Maintained appropriate drug records and completed reports as necessary.
- Educated patients about possible drug interactions and gave special administration instructions.
- Reviewed and evaluated orders for non-formulary to identify generic alternatives.
- Evaluated drug therapy to drive appropriate medicine use.
Education
Specialist - Postgraduate Diploma of Pharmaceutical Sciences
University of Belgrade
Belgrade, Serbia06.2010
Bachelor of Science - Pharmaceutical Sciences
University of Belgrade
Belgrade, Serbia01.2008
Skills
- Coaching and Mentoring
- Contract Negotiation Expertise
- Pharmacy Oversight
- Prescription Interpretation
- Customer Satisfaction
- Patient Profiles
Certification
- Licensed Pharmacist - Pharmaceutical Chamber of Serbia
- In the process of Licensing for Pharmacist with the PEBC.
Timeline
Pharmacy Owner
AU Apoteks (Pharmacy Institution)
12.2019 - 08.2023
Manager of Operations
AU Apoteka Beograd (Pharmacy Institution)
02.2015 - 12.2019
Pharmacist
AU Apoteka Zdravlje (Pharmacy Institution)
01.2009 - 02.2015
Specialist - Postgraduate Diploma of Pharmaceutical Sciences
University of Belgrade
Bachelor of Science - Pharmaceutical Sciences
University of Belgrade
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