Goran Mihajlov
Sales Manager
Winnipeg,Manitoba
Summary
Dynamic Sales Manager with a proven track record at Birchwood Hyundai, enhancing client satisfaction and boosting sales through strategic planning and relationship building. Excelled in sales operations and team leadership, achieving top performer status by fostering trust-based relationships and employing effective sales strategies. Demonstrates exceptional problem-solving abilities and adaptability, ensuring continuous improvement and a positive impact on revenue growth.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
Sales Manager
Birchwood Hyundai
09.2021 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Attended industry events and conventions to expain sales opportunities.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Managed 30 plus phone calls and emails daily.
Sales Representative
Birchwood Hyundai
04.2016 - 09.2021
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Utilized social media platforms to engage with potential customers and build brand awareness.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
Education
High School Diploma -
West Kildonan Collegiate
Winnipeg 09.2001 - 06.2003
Skills
Sales operation
Sales team training
Goals and performance
Positive and upbeat
Continuous improvements
Rapport and relationship building
Extensive personal network
Professionalism
Reliability
Adaptability
Team motivation
Team Leadership
Additional Information
I have completed the following training courses:
- Covey | The 7 Habits of Highly Effective People
- Birchwood University | Sales Academy
- Birchwood University | Performance Academy
Timeline
Sales Manager
Birchwood Hyundai
09.2021 - Current
Sales Representative
Birchwood Hyundai
04.2016 - 09.2021
High School Diploma -
West Kildonan Collegiate
09.2001 - 06.2003
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