Goran Jevic
Vancouver,Canada
Summary
10+years experience |Customer service focused.| Office Professional Seasoned supervisor in office and administrative support with a solid background in overseeing daily operations and enhancing workflow efficiency. Skilled in team leadership, process optimization, and conflict resolution, ensuring smooth operational flow and staff productivity. Demonstrated ability to implement effective policies that significantly improve organizational procedures. Committed to fostering professional growth within teams while maintaining high levels of accuracy and compliance.
Overview
23
23
years of professional experience
Work History
Front Desk Supervisor/Admin
Body and Soul Personal Training Studio
Vancouver, Canada
01.2018 - Current
- Booking and confirming appointments for personal training and chiropractic services
- Data Entry
- Scheduling training sessions, consultations, and assessments
- Directing phone calls and answering customer inquiries
- Preparing and sorting files
- Coordinating contractors, preparing events
- Managing client accounts
Building Operator
Oxford Properties
Vancouver, Canada
01.2016 - 01.2017
- General maintenance of Guinness Tower and Oceanic Plaza buildings
- Controlling heat/cooling in the buildings
- Maintaining various equipment (HVAC filters, pumps, tanks…)
- Resolving issues and following up with the office tenants
- Fire alarm and emergency procedures
Front Office Supervisor
Marina West Resort
Tofino, Canada
01.2016 - 12.2016
- Ensuring billing procedures, credit card charges, pre authorizations, deposited cash are correct and balanced
- Processed check ins and check outs, took reservations on the phone and online
- Followed up with guests, resolving their needs and problems
Front Office Supervisor & Gift gallery Coordinator
Wickaninnish Inn
Tofino, Canada
01.2014 - 01.2015
- Checking reservation records
- Covering Concierge and Night Audit positions when it was required
- Supervising team of 20 people
- Processing online orders from Gift Gallery, packaging items for shipping and sending to their destination through Post Office or Courier service
- Booking conference rooms and making sure they are prepared for meetings
- Following up with guests, resolving their requirements and complaints
Guest Services Representative
Wickaninnish Inn
Tofino, Canada
01.2013 - 01.2014
- Processing check ins and check outs
- Reservation calls, entering guest details in the system
- Assisting guests with luggage upon arrival and providing them orientation of the property and surrounding area
- Parking guests' cars in the absence of valets
- Booking various activities for the guests
Sales and Front Desk Clerk
House of Himwitsa Art Gallery & Lodge
Tofino, Canada
01.2012 - 01.2013
- Selling art pieces and souvenirs
- Setting up Art Pieces in the Gallery
- Processing and shipping online orders
Guest Services Representative
Wickaninnish Inn
Tofino, Canada
01.2010 - 01.2012
Housekeeping Room and Laundry Attendant
Wickaninnish Inn
Tofino, Canada
01.2008 - 01.2010
- Cleaning the rooms
- Doing laundry for the hotel, restaurant and spa
Museum Interpreter/Guide
City Museum of Novi Sad
Novi Sad, Serbia
01.2002 - 01.2008
- Guiding visitors through exhibitions in the museum
- Guiding through Petrovaradin Fortress historical site
Education
School of Journalism
Novi Sad, SerbiaTechnical Sciences High School - Geodetics science
Technical Sciences High School
Novi Sad, SerbiaSkills
- Effective Multi-Tasking
- Team Management
- Customer Experience Management
- Office Operations Management
- Experience with Retail Software Solutions
- Microsoft Office Proficiency
- POS system operation
- CRM Software Proficiency
- Efficient Data Management
Account changes
- Listening skills
- Data entry efficiency
- Word processing
- Administrative skills
- Staff supervision
- Scheduling and planning
- Analytical mastery
- Revenue management
- Staff training and development
References
- Angela Longstaffe, CEO and owner of Body and Soul personal training studio, alongstaffe@bodysoul.ca, 604-224-2639
- Jason McWhinnie, Corporate Concierge-Oxford Properties (supervisor), jmcwhinnie@oxfordproperties.com, 604-318-8315
- Jeanette Garcia, Front Office Manager - Wickaninnish Inn, jeannette@wickinn.com, 250-725-3100
Languages
- English
- Serbian
- Croatian
Timeline
Front Desk Supervisor/Admin
Body and Soul Personal Training Studio
01.2018 - Current
Building Operator
Oxford Properties
01.2016 - 01.2017
Front Office Supervisor
Marina West Resort
01.2016 - 12.2016
Front Office Supervisor & Gift gallery Coordinator
Wickaninnish Inn
01.2014 - 01.2015
Guest Services Representative
Wickaninnish Inn
01.2013 - 01.2014
Sales and Front Desk Clerk
House of Himwitsa Art Gallery & Lodge
01.2012 - 01.2013
Guest Services Representative
Wickaninnish Inn
01.2010 - 01.2012
Housekeeping Room and Laundry Attendant
Wickaninnish Inn
01.2008 - 01.2010
Museum Interpreter/Guide
City Museum of Novi Sad
01.2002 - 01.2008
School of Journalism
Technical Sciences High School - Geodetics science
Technical Sciences High School
Similar Profiles
Darryl HewittDarryl Hewitt
Personal Trainer at Body By Berle Personal Training CenterPersonal Trainer at Body By Berle Personal Training Center
Caleb GuilloCaleb Guillo
Personal Trainer • Senior Trainer at The Set Personal Training StudioPersonal Trainer • Senior Trainer at The Set Personal Training Studio
Amy BrittenAmy Britten
Beauty Salon Owner at Meraki body & soulBeauty Salon Owner at Meraki body & soul