Summary
Overview
Work History
Education
Skills
Languages
cycling
Timeline
Generic

Goran Dragojevic

Surrey,BC

Summary

Skilled salesman with technical background with language proficiency in English French and German. Experienced inside salesman and customer support representative. Also business management hands on experience over a decade. International experience well traveled and educated.

Overview

33
33
years of professional experience

Work History

Manager

Dragojevic Promocija I Dizajn Doo
09.2010 - 08.2024
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.

Customer Support Representative

TaskUs
05.2024 - 07.2024
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Provided empathetic support for customers experiencing difficulties or dissatisfaction, resulting in improved loyalty.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Liaised with internal teams to resolve customer concerns, escalate issues and serve as company ambassador.
  • Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
  • Contributed ideas and practical solutions to support process improvement efforts.
  • Developed comprehensive product knowledge, becoming go-to resource for both customers and colleagues.
  • Boosted customer loyalty, attentively handling each case and providing personalized solutions.
  • Fostered supportive team environment, sharing knowledge and troubleshooting tips to enhance overall service quality.
  • Championed use of customer relationship management software within team, enhancing data accuracy and accessibility.
  • Resolved technical issues for customers with clear explanations and step-by-step guidance.
  • Managed high call volumes with focus on quality and efficiency, ensuring customer inquiries were resolved promptly.
  • Collaborated with team members to identify areas of improvement in customer service protocols.
  • Utilized CRM tools effectively to track customer interactions, maintain records, and provide personalized assistance when needed.
  • Provided support in French language for the project Roadsurfer

Customer Front Office Assistant

IBM Croatia
05.2021 - 04.2024
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
  • Responded to inquiries from callers seeking information.
  • Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
  • Providing customer support in French language.
  • Troubleshooting and designing an action plan to repair
  • Lenovo IT systems
  • Managing Microsoft Dynamics as CRM

Manager

Goran Chemical Consulting LTD
04.2013 - 03.2024
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Inside Sales Representative

Lockerroom Marketing Ltd
09.1998 - 08.2010
  • Answered customers' questions regarding products, prices, and availability.
  • Set up new accounts, established customer credit and set up payment methods.
  • Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
  • Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Used CRM software to maintain detailed contact logs and account records.
  • Managed friendly and professional customer interactions.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
  • Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.

Telemarketer

Vancouver Opera
08.1999 - 10.1999
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Sales of Vancouver Opera season tickets to selected leads

Power Engineer

Kastelanski Staklenici
12.1994 - 02.1995
  • Ensured safety compliance through regular audits, employee training, and adherence to safety regulations.
  • Streamlined work processes by implementing lean principles and eliminating non-value-added activities, resulting in increased productivity and efficiency.
  • Optimized power distribution networks by analyzing load profiles and recommending appropriate upgrades or modifications.
  • Operating low pressure hot water boilers

Science Research Fellow

Incel
05.1991 - 03.1992
  • Secured grant funding for critical projects by submitting compelling proposals and effectively demonstrating the potential impact of proposed research.
  • Contributed to patent applications for novel inventions, ensuring protection of intellectual property rights while promoting further innovation within the field.
  • Organized workshops and seminars to facilitate knowledge sharing among researchers, fostering an atmosphere of continuous learning within the organization.
  • Optimized laboratory workflows by implementing automation solutions where appropriate, saving valuable time without compromising data quality.
  • Utilization of black liquor after cooking of the wood in paper industry laboratory research

Education

Bachelor of Science - Chemical Engineering

University of Banjaluka
Banja Luka
05.1998

Skills

  • Time Management
  • Team Leadership
  • Project Management
  • Strategic Planning
  • Customer Relationship Management (CRM)
  • Verbal and written communication
  • Business Development
  • Negotiation
  • Business Administration
  • Lead Generation
  • Marketing
  • Sales management
  • Product Management
  • Sales Techniques
  • Positive Attitude
  • Problem-solving abilities
  • Multitasking Abilities
  • Problem-Solving
  • Teamwork and Collaboration
  • Effective Communication
  • Analytical Skills
  • Computer Skills
  • Active Listening
  • Excellent Communication
  • Analytical Thinking
  • Problem Resolution

Languages

English
Full Professional
French
Full Professional
German
Limited Working
Croatian
Native or Bilingual
Japanese
Elementary

cycling

i like to do cycling outdoors or indoors. Using Tacx application to virtually drive all over the world and outdoor road cycles and mountain bike. Have a very nice collection of road bikes and gear. Been doing this since 2017. 

Timeline

Customer Support Representative

TaskUs
05.2024 - 07.2024

Customer Front Office Assistant

IBM Croatia
05.2021 - 04.2024

Manager

Goran Chemical Consulting LTD
04.2013 - 03.2024

Manager

Dragojevic Promocija I Dizajn Doo
09.2010 - 08.2024

Telemarketer

Vancouver Opera
08.1999 - 10.1999

Inside Sales Representative

Lockerroom Marketing Ltd
09.1998 - 08.2010

Power Engineer

Kastelanski Staklenici
12.1994 - 02.1995

Science Research Fellow

Incel
05.1991 - 03.1992

Bachelor of Science - Chemical Engineering

University of Banjaluka

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Goran Dragojevic