Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Goran Bitner

Burlington - Appleby,ON

Summary

Enthusiastic and motivated professional with over 2 years of experience as a server, complemented by a background in personal training. Demonstrated ability to provide exceptional customer service in fast-paced environments while effectively managing multiple tasks. Skilled in building rapport with guests and fostering a positive dining experience. Committed to teamwork and excellence, seeking to contribute to a dynamic restaurant team.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Master Trainer

LA Fitness
Burlington - Appleby, ON
01.2024 - Current
  • Help guide over 50 clients weekly to achieve health and fitness goals.
  • Consistently sell and upgrade new and existing members on training contracts.
  • Deliver exceptional customer service experience and increase club's client retention.
  • Frequently exhibited the highest client count, weekly percentage, and trainer grade among the club's trainers.

Server

GameTime Social
Burlington, Newfoundland and Labrador
02.2024 - 05.2024
  • Delivered exceptional service to 100-200 customers daily in a fast-paced, family-style restaurant.
  • Memorized and recommended over 50 food and beverage items tailored to guests' preferences.
  • Achieved recognition for leading sales contests and receiving positive online reviews.
  • Responsible for opening and closing operations, supporting front-of-house team members, and maintaining cleanliness standards.
  • Ensured compliance with liquor laws and proficiently operated POS systems for diverse payment methods.

Prep / Line Cook

Ears's Kitchen + Bar
Burlington, Ontario
04.2023 - 12.2023
  • Open kitchen weekly and ensured quality setup each morning to facilitate successful service.
  • Memorize over 50 menu items and cook meals to specifications while decreasing restaurant bill times.
  • Maintained clean kitchen standards throughout busy services.
  • Consistently exceeded expectations in training new team members.

Server, Line Cook

Beertown Public House
Burlington, Ontario
03.2022 - 05.2023
  • Memorized complete food menu, learned all stations on line. Opened and closed kitchen.
  • Promptly promoted to server, delivered exceptional customer experiences.
  • Recognized for winning sales contests and receiving positive reviews online.
  • Uphold liquor laws, execute POS transactions effortlessly.

Education

High School Diploma -

Dr. Frank J. Hayden S.S.
Burlington, ON
06-2023

Skills

  • Sales
  • Customer service
  • Team Collaboration
  • Strong communicator
  • Multitasking
  • Time management
  • Cleanliness and organization

Certification

  • NASM Certified Personal Trainer
  • NASM Certified Nutrition Coach
  • Smart Serve Certified

References

References available upon request.

Timeline

Server

GameTime Social
02.2024 - 05.2024

Master Trainer

LA Fitness
01.2024 - Current

Prep / Line Cook

Ears's Kitchen + Bar
04.2023 - 12.2023

Server, Line Cook

Beertown Public House
03.2022 - 05.2023

High School Diploma -

Dr. Frank J. Hayden S.S.

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Goran Bitner