Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gor Torosyan

North Hollywood

Overview

9
9
years of professional experience

Work History

Office Administrator

Ventura Care Inc.
01.2020 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Auto Body Estimator and Technician

Island Collision Center
01.2017 - 08.2019
  • Developed strong relationships with insurance adjusters to facilitate smooth claim processing for clients.
  • Increased customer satisfaction by providing accurate and timely auto body repair estimates.
  • Maximized profitability by identifying opportunities for upselling additional services during the estimation process when appropriate.
  • Regularly reviewed competitor pricing strategies to ensure our shop remained competitive within the local market while still offering fair prices for top-quality workmanship.
  • Streamlined the estimating process for better efficiency, utilizing industry-specific software tools.
  • Reduced turnaround time for completed repairs by closely monitoring technician progress and adjusting workload distribution as needed.
  • Replaced and repaired vehicle parts according to work order instructions.
  • Installed and repaired body panels, doors, hoods, fenders, bumpers and other parts.
  • Applied primers, sealers and other materials prior to painting.
  • Replaced glass, headlights and other lighting and electrical components.
  • Examined vehicles to determine extent of damage and repairs required.
  • Installed interior and exterior trim, including moldings and emblems.
  • Inspected completed repairs for accuracy, quality and safety.
  • Maintained quality assurance and customer satisfaction objectives.
  • Maintained compliance with regulatory standards and safety requirements.
  • Applied critical thinking and research to address complex issues.
  • Mentored junior technicians in maintenance, repair, and reporting duties.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Organized work to meet demanding production goals.

Auto Body Shop Assistant

Pacific Auto Body & Paint
01.2015 - 01.2017
  • Completed daily tasks accurately and on-time to support shop needs.
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.
  • Contributed to team success by supporting colleagues during peak periods or staff shortages.
  • Handling phone calls when management was occupied.
  • Helped managers with daily checklists and last-minute requirements.

Education

Medical Terminology

Burbank Adult School
Burbank, CA
05.2024

Auto Physical Damage Appraiser -

Automotive Appraisal Academy
01.2018

High School Diploma -

Winford High School
09.2014

Skills

  • Office Administration
  • Administrative Support
  • Time Management
  • Database entry
  • Office Management
  • Customer Engagement
  • Verbal Communication
  • Payroll Administration ADP Proficient Semi/Monthly
  • Multitasking
  • Software Proficiency
  • Problem-solving
  • customer service
  • Adaptability

Languages

English
Native or Bilingual
Armenian
Native or Bilingual

Timeline

Office Administrator

Ventura Care Inc.
01.2020 - Current

Auto Body Estimator and Technician

Island Collision Center
01.2017 - 08.2019

Auto Body Shop Assistant

Pacific Auto Body & Paint
01.2015 - 01.2017

Medical Terminology

Burbank Adult School

Auto Physical Damage Appraiser -

Automotive Appraisal Academy

High School Diploma -

Winford High School

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Gor Torosyan