Summary
Overview
Work History
Education
Skills
Timeline
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Gopynath Thavagnanam

Toronto,ON

Summary

Motivated employee learns quickly in fast-paced, high-volume environments. Maintains open availability. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Sales & Marketing Coordinator

AZ Traders
06.2019 - 01.2020
  • Selling online trading platforms via outbound calls.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Delivered energetic responses to customers by telephone going above and beyond to serve needs.

Customer Service Executive

HSBC Bank
04.2021 - 05.2022
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Updated account information to maintain customer records.
  • Maintained stocks between suppliers & company.

Machine Operator

Ozery Bakery
01.2023 - Current
  • Operated multiple machines simultaneously to meet production requirements.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Used precision measuring tools, micrometers and calipers to meet required product specifications.
  • Maintained equipment performance by lubricating and cleaning components.
  • Complied with company and OSHA safety rules and regulations.

Education

English Language (Certificate Course) -

British Council
09.2015

High School Diploma -

St. Peter's College
Sri Lanka
04.2019

Foundation Level - Biology And Biochemistry

ANC (American National College)
10.2020

Bachelor of Science - Biotechnology

Centennial College
Toronto, ON
04.2026

Skills

  • Computer Knowledge
  • Business Skills
  • Inspect Parts
  • Operations Support
  • Customer Service
  • Money Handling Abilities
  • Customer Queries

Timeline

Machine Operator

Ozery Bakery
01.2023 - Current

Customer Service Executive

HSBC Bank
04.2021 - 05.2022

Sales & Marketing Coordinator

AZ Traders
06.2019 - 01.2020

English Language (Certificate Course) -

British Council

High School Diploma -

St. Peter's College

Foundation Level - Biology And Biochemistry

ANC (American National College)

Bachelor of Science - Biotechnology

Centennial College

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Gopynath Thavagnanam