Summary
Overview
Work History
Education
Certification
Cover Letter
Timeline
Generic
Gopinath Venkatesan

Gopinath Venkatesan

Edmonton,Canada

Summary

Knowledgeable in US Army Camp (Food Service in Afghanistan) Catering, Cook, Assistant Cook, Sandwich Maker, Housekeeping department, Restaurants, Banquets for more then 15 Years. keeps team working smoothly and efficiently. Proficient in team leadership, schedule management and inventory coordination. Proven history of innovative management and detail-oriented work. Veteran Food Service Manager successful at improving operations through efficiency updates, cost control strategies and profit management optimization. Excellent communication, planning and conflict resolutions skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Food Service Supervisor and Assistant Cook

Pelican Events & catering
Oshawa, Ontario
05.2019 - 05.2021
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Maintained health and food safety standards at all stages, from storage through delivery.
  • Kept guest and work areas clean, organized and sanitized per established standards.
  • Ordered new supplies and food to maintain service levels.
  • Established and managed team schedules and shift assignments.
  • Maintained compliance with company policies and procedures for food safety, sanitation and quality.

Restaurant Manager

Onesta
Bangalore, India
07.2014 - 04.2019
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.

Banquet Server

Hyatt Regency
Cambridge, USA
04.2013 - 04.2014
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Returned reusable goods and serving equipment for inventory and restock.
  • Cleared dishes and glassware quickly following each course.
  • Arranged linens and table settings according to seating plan and event theme.
  • Monitored dietary restrictions and served guests with special needs.

Sandwich Maker

Supreme Food Service
Leatherneck, Afghanistan
06.2011 - 10.2012
  • Preparing menu as per the 28 days Menu.
  • To provide & maintain the highest standard of soldiers care and service.
  • Ensure the cleaning and sanitation of the Dinning Facility.
  • Making schedules for the Dining and kitchen crew.
  • Ensure the Food prepared and served as per the Food safety standards.
  • Demonstrated knowledge of industry best practices regarding labeling and packaging.
  • Ensure employee safe work place as per the standard.
  • Conducting everyday training and making the employees trained.
  • Conducting Fire drill training.
  • Monitoring and maintains the temperature log, cleaning logs and Incident report logs.
  • Assisting Unit Manager in the Health and safety Audit.

Trainee Captain

The Park
Chennai, India
02.2009 - 04.2011
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Waiter

Taj Connemara
Chennai, India
01.2008 - 01.2009
  • Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.

Education

Diploma - Hotel Management

National Institute of Hotel Management
Karaikal, India
04.2007

Certification

  • Food Handler Certificate
  • WHMIS Certificate
  • Common Safety Orientation Certificate
  • US Army Food Safety Guidelines and TB MED 530 Certificate
  • H2S Alive
  • Wood Buffalo Wildlife Awareness Certificate
  • Pro Serve
  • CPR/AED Level C
  • Class 4 Drivers Licence with Abstract

Cover Letter

Dear Hiring Manager, I always wanted to be a part of the team. Your advertisement in the job portal has proved to be an excellent opportunity for me to show my capabilities. I hope you read my resume that I have enclosed with this letter that will give you detailed information of my work experience and educational background. I hold a Diploma in Hotel Management. I am aware of the duties and responsibilities of a General Kitchen helper. Working in a kitchen involves many challenges and keeping the customers satisfied is another task that is important for the smooth running of the kitchen being in this field for these many years has made me capable of working in the kitchen. It would really be kind of you if you could arrange a follow up interview where we can discuss the matter in detail. I am available for an interview on any day. Yours faithfully, Gopinath Venkatesan

Timeline

Food Service Supervisor and Assistant Cook

Pelican Events & catering
05.2019 - 05.2021

Restaurant Manager

Onesta
07.2014 - 04.2019

Banquet Server

Hyatt Regency
04.2013 - 04.2014

Sandwich Maker

Supreme Food Service
06.2011 - 10.2012

Trainee Captain

The Park
02.2009 - 04.2011

Waiter

Taj Connemara
01.2008 - 01.2009

Diploma - Hotel Management

National Institute of Hotel Management

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Gopinath Venkatesan