Summary
Overview
Work History
Education
Skills
Driving License
Accomplishments
Hobbies and Interests
Languages
Personal Information
Work Availability
Timeline

GOPIKRISHNAN P G

Abbotsford,BC

Summary

Highly proactive manager with 12 years of experience in team leadership and management in Hospitality and food service industry. Background includes sales, management , operations and customer service in fast-paced settings.

Overview

13
13
years of professional experience

Work History

Restaurant Manager

Panago Pizza
11.2022 - Current
  • Plan, organize, control, and evaluate daily operations of Restaurant
  • Managed daily operations to ensure high level of efficiency, consistency, and quality in both food and service.
  • Determine type of services to be offered and implement operational procedures
  • Monitor revenue and modify procedures
  • Develop,implement and analyze budgets
  • Organize and maintain inventory
  • Address customer complaints or concerns
  • Negotiate arrangements with suppliers for food and other supplies
  • Participate in marketing plans and implementation
  • Track daily sales transactions and invoices for accurate and updated financial reporting
  • On time decision making
  • Carefully interviewed, selected, trained, and supervised staff.
  • Set staff work schedules and monitor staff performance
  • Conduct performance review
  • Ensure health and safety regulations are followed by each team member
  • Improve overall customer satisfaction by implementing new service standards and staff training programs.

MANAGER (Sales, Reservations, Operations & Food Service)

Magic Arabia by Allure Tourism LLC
11.2017 - 10.2023
  • Monitor daily activities of Sales, Hotel Reservation, operational executives, Camp and Restaurant staff.
  • Manage development and preparation of
    reports that are required to analyze
    performance against established plans and
    objectives.
  • Onboard new employees with training and new hire documentation.
  • Train team for effective growth in sales and service
  • Manage and motivate employees to be productive and engaged in work.
  • Effectively monitoring growth
  • Analyze the client's requirements & propose
    customized solutions.
  • Enhance customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Evaluate operations of Magic Luxury Camp
    and Restaurant
  • Inventory Control
  • Determine type of services to be offered and
    implement
  • Negotiate arrangements with suppliers for
    food and other supplies
  • Improved marketing to attract new customers and promote business.
  • Accomplished multiple tasks within established time frames.
  • On time decision making

ASSISTANT MANAGER (Sales, Reservations & Business Development)

Abatera Tourism LLC
01.2015 - 10.2017
  • Total sales and Reservation control of both FIT package & Group package (India, Sri Lanka, Vietnam, Indonesia Pakistan & Africa)
  • Operational supervision of both FIT package & group package (India, Sri Lanka, Pakistan, Vietnam, Indonesia & Africa)
  • Negotiation of rates with Suppliers
  • Sales and marketing of Promotional Packages
  • On time decision making
  • Strategic innovations.

ASSISTANT MANAGER (Reservations & Hotel Contracting)

Blue Water Tourism LLC
01.2014 - 12.2014
  • Total Reservation control of Hotel bookings includes FIT & Group (CIS, India & China)
  • On time decision making
  • Obtain new contract with hotels
  • Calculate and transmits daily, weekly, and monthly reports to Managing Director
  • Strategic innovations.

RESERVATION/SALES OFFICER-CIS Team Leader

Royal Park Tourism Services LLC
10.2011 - 11.2013
  • Handled approximate 3000 pax FIT & groups in a month
  • Organized daily morning briefing for Reservation Executives with key responsibilities of day
  • Prepared daily report of bookings to Director of Reservations
  • Successfully perform managerial duties during manager's absence
  • Train new employees and conduct company and product orientations
  • Calculate and transmits daily reports to General Manager & Director of Reservations.

Education

MBA -

Amity University, Noida, India

Status: Pursuing

Bachelor of Hotel Management & Tourism (BHM) -

Administrative Management College, Bangalore, India
01.2010

Skills

  • Computer skill includes MS Excel, Word, Power point etc
  • Multitasking and Analytical Skills
  • Team Leadership
  • Ability to Handle Multiple Projects and Resources at same time
  • Complex Problem-Solving
  • Good Eye for details and ability to Prioritize task and meet deadlines
  • Inventory control and record keeping
  • Ability to Communicate clearly and Confidently
  • Effective time Management skills
  • Team Management
  • Coaching and Mentoring
  • Staff Management
  • Training and On boarding
  • Operations Management

Driving License

Class 5 Canadian

Accomplishments

  • Employee of the year 2012 - Royal Park Tourism Services LLC, Dubai
  • Best Performer 2015 - Abatera Tourism Services LLC, Dubai
  • Best Performer 2019 - Magic Arabia by Allure Tourism LLC, Dubai

Hobbies and Interests

  • Involving in Activities Like Soccer and Cricket
  • Movies
  • Music

Languages

English
Full Professional
Malayalam
Native or Bilingual
Hindi
Full Professional

Personal Information

  • Date of Birth: 02/21/1989
  • Nationality: Indian
  • Marital Status: Married

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Restaurant Manager - Panago Pizza
11.2022 - Current
MANAGER (Sales, Reservations, Operations & Food Service) - Magic Arabia by Allure Tourism LLC
11.2017 - 10.2023
ASSISTANT MANAGER (Sales, Reservations & Business Development) - Abatera Tourism LLC
01.2015 - 10.2017
ASSISTANT MANAGER (Reservations & Hotel Contracting) - Blue Water Tourism LLC
01.2014 - 12.2014
RESERVATION/SALES OFFICER-CIS Team Leader - Royal Park Tourism Services LLC
10.2011 - 11.2013
Amity University - MBA,
Administrative Management College - Bachelor of Hotel Management & Tourism (BHM),

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