GOPI KRISHNA BATTINENI
Timmins,Ontario
Summary
Motivating manager and analytical problem-solver with exceptional customer relations aptitude and relationship-building abilities, as well as skills for leading and inspiring teams. Proficient in applying individual decision-making abilities and solid judgment to positively impact corporate success. Dedicated to applying training, monitoring and morale-building talents to promote employee engagement and boost performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Manager
Vijay Digital
04.2022 - 05.2023
- Supervise and manage team members work during the shift and assign tasks and responsibilities
- Scheduling and maintaining adequate staffing levels to meet operational needs
- Ensure all employees are properly trained on job tasks and safety measures
- Ensure high-quality customer service by monitoring and addressing customer needs and complaints
- Inventory management and plan according to the budget allocated.
- Exercised composure under pressure and in escalated customer service scenarios.
- Kept employees operating productively and working on task to meet business and customer needs.
Assistant Manager
Axis Bank
09.2020 - 01.2022
- Oversee and manage daily department operations, including cash management, transaction processing and record keeping
- Identify potential sales prospects and follow up with them in order to convert leads into customers
- Evaluate and mitigate risks associated with transactions, fraud and security
- Respond to and resolve customer complaints and operational issues efficiently and expeditiously
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Education
supply chain management course - Business Administration
Northern College
Timmins, ON04.2025
Post Graduation Diploma - Banking Services
Manipal University
Bangalore, India05.2020
Bachelors - Mechanical Engineering
KL University
05.2019
Skills
- Inventory Control
- Decision-Making
- Handling Customer Complaints
- Operations Management
- Quality Assurance
- Communication skills
Languages
English
Native or Bilingual
Hindi
Professional Working
Telugu
Native or Bilingual
Certification
- Ontario Smart serve
- Food handler/Food safety
- Fundamentals in digital marketing from Google
- Ms Office (Word, Excel, Power point)
- Internship at coca-cola
Availability
- Sunday- All day
- Monday- Evenings
- Tuesday- Evenings
- Wednesday- All day
- Thursday- Overnight
- Friday-All day
- Saturday- All day
Timeline
Shift Manager
Vijay Digital
04.2022 - 05.2023
Assistant Manager
Axis Bank
09.2020 - 01.2022
supply chain management course - Business Administration
Northern College
Post Graduation Diploma - Banking Services
Manipal University
Bachelors - Mechanical Engineering
KL University
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