Gopika Suja Gopakumar
Thunder Bay,ON
Summary
I am currently seeking new opportunities where I can leverage my diverse skill set and contribute to a dynamic team. I am excited to bring my expertise in quality assurance, production planning, and technical support to a forward-thinking organization that values innovation and continuous improvement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Help Desk Support Technician
Smart Start, Inc.
01.2023 - Current
- Provide exceptional customer service by addressing inquiries, concerns, and technical issues related to ignition interlock devices
- Ensure accurate and timely documentation of customer interactions, maintaining detailed records of service requests and resolutions
- Collaborate with cross-functional teams to resolve complex issues and escalate technical problems when necessary
- Resolved most calls with first contact and escalated remaining calls to appropriate personnel for swift handling
- Assisted customers with installation, configuration, and usage of company products
- Conduct follow-up communication to ensure customer satisfaction and adherence to the interlock program
- Stay updated on product knowledge and industry trends to provide informed and effective assistance
- Proactively identify opportunities for process improvements and contribute to a positive customer experience
Quality Assurance Technologist
Ecoserve Natural leafplates
01.2022 - 01.2023
- Verified quality control results with routine data and process audits
- Supported successful production by receiving and inspecting component materials
- Authored detailed technical reports and documentation
- Performed testing and analysis of products and services to identify any potential issues or defects
- Recommended changes based on skilled interpretation of test results against established specifications and control limits
- Conducted regular inspections of production processes to ensure adherence to specifications
Production Planning And Controller
Deccan Enterprises Pvt. Ltd.
01.2022 - 12.2022
- Utilized software systems such as ERP for data entry and report generation related to production planning activities
- Assisted in the development of short term forecasts based on customer demand patterns
- Improved cost controls with proper estimation of production
- Reinforced importance of implemented precautions, maintaining strong field presence
- Managed schedule and material dock dates to support planning accuracy
- Developed deep understanding of existing and planned operations by thoroughly reviewing available production schedules, engineering specifications, orders and related information
- Worked closely with Quality Control teams to address non-conformances in timely manner
Education
Master of Science - Chemical Engineering
Lakehead University
Thunder Bay, NonePostgraduate Diploma - Plastic testing and processing
Central Institute of Plastics Engineering & Technology (CIPET)
Bachelor of Science (B.S.) - polymer chemistry
University of Kerala
Skills
- Call Management
- Report Generation
- Data Entry
- Complaint resolution
- Product Knowledge
- Data Collection
- Customer Relations
- Microsoft Office Suite
- Multitasking Abilities
- Conflict Resolution
- Technical Troubleshooting
- Problem Solving
- Technical Support
- Service support
- Device Installation
- Help Desk Support
- Issue and Resolution Tracking
- Customer Service Representative
- Help Desk Support Technician
Certification
Verified International Academic Qualifications
Languages
- English, Proficient (C2)
- Hindi, Intermediate (B1)
- Malayalam, Proficient (C2)
Timeline
Help Desk Support Technician
Smart Start, Inc.
01.2023 - Current
Quality Assurance Technologist
Ecoserve Natural leafplates
01.2022 - 01.2023
Production Planning And Controller
Deccan Enterprises Pvt. Ltd.
01.2022 - 12.2022
Master of Science - Chemical Engineering
Lakehead University
Postgraduate Diploma - Plastic testing and processing
Central Institute of Plastics Engineering & Technology (CIPET)
Bachelor of Science (B.S.) - polymer chemistry
University of Kerala