Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
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Gopika Suja Gopakumar

Thunder Bay,ON

Summary

I am currently seeking new opportunities where I can leverage my diverse skill set and contribute to a dynamic team. I am excited to bring my expertise in quality assurance, production planning, and technical support to a forward-thinking organization that values innovation and continuous improvement.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Help Desk Support Technician

Smart Start, Inc.
01.2023 - Current
  • Provide exceptional customer service by addressing inquiries, concerns, and technical issues related to ignition interlock devices
  • Ensure accurate and timely documentation of customer interactions, maintaining detailed records of service requests and resolutions
  • Collaborate with cross-functional teams to resolve complex issues and escalate technical problems when necessary
  • Resolved most calls with first contact and escalated remaining calls to appropriate personnel for swift handling
  • Assisted customers with installation, configuration, and usage of company products
  • Conduct follow-up communication to ensure customer satisfaction and adherence to the interlock program
  • Stay updated on product knowledge and industry trends to provide informed and effective assistance
  • Proactively identify opportunities for process improvements and contribute to a positive customer experience

Quality Assurance Technologist

Ecoserve Natural leafplates
01.2022 - 01.2023
  • Verified quality control results with routine data and process audits
  • Supported successful production by receiving and inspecting component materials
  • Authored detailed technical reports and documentation
  • Performed testing and analysis of products and services to identify any potential issues or defects
  • Recommended changes based on skilled interpretation of test results against established specifications and control limits
  • Conducted regular inspections of production processes to ensure adherence to specifications

Production Planning And Controller

Deccan Enterprises Pvt. Ltd.
01.2022 - 12.2022
  • Utilized software systems such as ERP for data entry and report generation related to production planning activities
  • Assisted in the development of short term forecasts based on customer demand patterns
  • Improved cost controls with proper estimation of production
  • Reinforced importance of implemented precautions, maintaining strong field presence
  • Managed schedule and material dock dates to support planning accuracy
  • Developed deep understanding of existing and planned operations by thoroughly reviewing available production schedules, engineering specifications, orders and related information
  • Worked closely with Quality Control teams to address non-conformances in timely manner

Education

Master of Science - Chemical Engineering

Lakehead University
Thunder Bay, None

Postgraduate Diploma - Plastic testing and processing

Central Institute of Plastics Engineering & Technology (CIPET)

Bachelor of Science (B.S.) - polymer chemistry

University of Kerala

Skills

  • Call Management
  • Report Generation
  • Data Entry
  • Complaint resolution
  • Product Knowledge
  • Data Collection
  • Customer Relations
  • Microsoft Office Suite
  • Multitasking Abilities
  • Conflict Resolution
  • Technical Troubleshooting
  • Problem Solving
  • Technical Support
  • Service support
  • Device Installation
  • Help Desk Support
  • Issue and Resolution Tracking
  • Customer Service Representative
  • Help Desk Support Technician

Certification

Verified International Academic Qualifications

Languages

  • English, Proficient (C2)
  • Hindi, Intermediate (B1)
  • Malayalam, Proficient (C2)

Timeline

Help Desk Support Technician

Smart Start, Inc.
01.2023 - Current

Quality Assurance Technologist

Ecoserve Natural leafplates
01.2022 - 01.2023

Production Planning And Controller

Deccan Enterprises Pvt. Ltd.
01.2022 - 12.2022

Master of Science - Chemical Engineering

Lakehead University

Postgraduate Diploma - Plastic testing and processing

Central Institute of Plastics Engineering & Technology (CIPET)

Bachelor of Science (B.S.) - polymer chemistry

University of Kerala
Gopika Suja Gopakumar