Gopika Suja Gopakumar

-Exceptional Customer Service: Provided top-notch customer service by addressing inquiries, concerns, and technical issues related to ignition interlock devices. Made sure customers felt supported and understood throughout their interactions.

-Accurate Documentation: Ensured accurate and timely documentation of customer interactions, keeping detailed records of service requests and resolutions. This helped maintain a clear history of customer issues and the steps taken to resolve them.

-Cross-Functional Collaboration: Worked with different teams to solve complex issues. When faced with technical problems beyond my expertise, I escalated them to the appropriate personnel for swift handling.

-First Contact Resolution: Resolved most calls on the first contact, ensuring that customers received quick and efficient help. For issues that required further assistance, escalated the remaining calls to the right team members.

-Installation Assistance: Assisted customers and shop personnel with the installation, configuration, and usage of company products. Helped shops with the installation process, ensuring everything was set up correctly.

-Software Support: Used ScreenConnect to connect with shops and resolve software issues remotely. This allowed for quick troubleshooting and problem-solving.

-Follow-Up Communication: Conducted follow-up communication to ensure customer satisfaction and adherence to the interlock program. Made sure customers were happy with the service and that they followed the necessary procedures.

-Product Knowledge: Stayed updated on product knowledge and industry trends to provide informed and effective assistance. Regularly learned about new features and changes to offer the best possible support.

-Process Improvements: Proactively identified opportunities for process improvements. Suggested and implemented changes to enhance the overall customer experience, making interactions smoother and more efficient.

-Quality Control and Audits: Checked quality control results regularly to make sure they met industry standards and company policies. Looked closely at production processes to find areas that could be improved.

-Material Inspection: Helped keep production running smoothly by carefully inspecting materials we received. Made sure they met our quality standards before they were used in production. This included testing raw materials to ensure they were up to par.

-Technical Documentation: Wrote detailed reports and documents to clearly communicate findings and recommendations to management and other teams. These reports included data analysis, test results, and suggested improvements.

-Product Testing and Analysis: Tested and analyzed products to spot any issues or defects. Used advanced equipment and methods to ensure accuracy. This involved:

*Raw Material Testing: Checked the quality and properties of raw materials.

*Strength and Durability Testing: Made sure products could handle their intended use.

*Compression Strength Testing: Tested how well materials could resist being crushed.

*Moisture Absorption Test: Measured how much moisture materials absorbed to ensure they stayed strong and effective. *Chemical Safety Testing: Tested products to make sure they were safe and complied with chemical safety regulations.

-Process Improvement Recommendations: Suggested changes based on test results to improve product quality and efficiency. Created plans to implement these changes, leading to better performance.

-Served as technical liaison between quality control and other departments, vendors, and contractors.

-Utilized Software Systems: Used ERP (Enterprise Resource Planning) software for entering data and generating reports related to production planning activities. This helped keep everything organized and up-to-date.

-Job or Task Scheduling: Planned and scheduled jobs and tasks to ensure production ran smoothly and on time. This involved coordinating different tasks to meet deadlines.

-Material Resource Planning: Managed the planning of materials needed for production. Made sure we had the right materials available when needed to avoid any delays.

-Loading Production: Organized and planned the loading of production tasks to ensure efficient use of resources and time.

-Process Selection and Planning: Chose the best processes for production and planned out how they would be implemented. This included deciding on the steps needed to produce the final product.

-Estimating Quantity and Cost of Production: Calculated the amount of materials and labor needed for production. Also estimated the costs involved to help with budgeting and cost control.

-Capacity Planning: Planned for the production capacity needed to meet customer demands. This involved making sure we had the right amount of resources and capabilities to handle production loads.

-Line Planning: Planned the production line to ensure a smooth and efficient workflow. This included organizing the sequence of operations to optimize production.

-Follow-Up and Execution: Followed up on production plans to ensure everything was executed correctly. This included monitoring progress and making adjustments as needed.

-Short-Term Forecasts: Assisted in developing short-term forecasts based on customer demand patterns. This helped predict what products would be needed and when.

-Cost Controls: Improved cost controls by accurately estimating production demands. This helped in budgeting and reducing unnecessary expenses.

-Field Presence: Maintained a strong presence in the field to reinforce the importance of safety precautions and procedures. This helped ensure that all safety measures were followed correctly

-Participated in cross-functional meetings with stakeholders, including suppliers, customers, and engineering teams, to coordinate efforts towards common objectives.

-Engaged in product measurement, inspection, and testing activities to ensure quality control and reliability.