GOPIKA SIVADAS
OSHAWA
Summary
Assistant Manager with 5 years of experience in the hospitality industry, specializing in food service and team leadership. Committed to fostering a positive team environment and ensuring high standards of customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Assistant Manager
A&W Restaurants
Whitby
03.2024 - Current
- Supervised daily operations, ensuring high standards of food quality, cleanliness, and customer service.
- Trained and coached team members on A&W policies, health & safety standards, and customer service protocols.
- Fostered a positive team environment, encouraging collaboration and boosting morale among staff to enhance overall service quality.
- Implemented inventory management protocols that reduced food waste by 15%, optimizing resource allocation and improving cost-efficiency while maintaining quality standards.
- Streamlined staff training programs, enhancing team performance and ensuring consistent service quality across all shifts.
Supervisor
A&W Restaurants
Oshawa
01.2023 - 03.2024
- Supervised daily operations to ensure efficient service and customer satisfaction.
Cook
A&W
Whitby
08.2022 - 01.2023
- Prepared and cooked menu items according to standardized recipes and customer preferences in a high-volume kitchen.
- Maintained cleanliness and organization of kitchen stations, adhering to food safety and sanitation standards (e.g., HACCP).
Cashier
Circle k
Oshawa
12.2021 - 06.2022
- Handled customer transactions accurately, including cash, card, and lottery sales, while maintaining a friendly and efficient checkout experience.
- Restocked shelves and coolers, ensured products were organized, and kept the store clean and presentable during every shift.
- Balanced the cash register at shift end, followed cash-handling procedures, and maintained accuracy in scanning and processing orders.
Bartender/Server
The Blvd Restaurant and Bar
Oshawa
08.2020 - 03.2021
- Provided exceptional customer service in a fast-paced restaurant environment, ensuring guest satisfaction and repeat business.
- Took accurate food and drink orders and delivered them promptly, maintaining attention to detail and guest preferences.
Education
DIPLOMA - HOSPITALITY MANAGEMENT
Durham College
Oshawa, ON, CANADASkills
- Food Handling
- Food Service
- Food Production
- Culinary Experience
- Customer Service
- Team Leadership
- Inventory Management
Languages
- English, Highly proficient
- Malayalam, Native
Timeline
Assistant Manager
A&W Restaurants
03.2024 - Current
Supervisor
A&W Restaurants
01.2023 - 03.2024
Cook
A&W
08.2022 - 01.2023
Cashier
Circle k
12.2021 - 06.2022
Bartender/Server
The Blvd Restaurant and Bar
08.2020 - 03.2021
DIPLOMA - HOSPITALITY MANAGEMENT
Durham College