Gopika Menon
Milton,ON
Summary
Experienced customer service professional with a strong focus on providing exceptional service. Skilled in developing and implementing strategies to foster positive business relationships and ensure consistent customer satisfaction. Committed to contributing to the financial success of the company by delivering accurate and efficient solutions.
Overview
6
6
years of professional experience
Work History
Advisor- Nissan
Concentrix
Hamilton, Ontario, Canada
02.2023 - 05.2023
- Handled inquiries via phone, email, or chat regarding Nissan vehicles, services, warranties, and dealership locations
- Assisted customers with various issues such as vehicle maintenance, technical problems, warranty claims, and product inquiries
- Addressed and resolved customer complaints and concerns in a professional and timely manner
- Maintained accurate records of customer interactions, including inquiries, complaints, and resolutions
- Collaborated with other customer care team members as well as different departments within Nissan, such as sales, marketing, and service, to address customer needs effectively and efficiently
Customer Relationship Manager
Dakshin Wedding Services Private Limited
Kerala, India
06.2020 - 08.2021
- Company Overview: An Event Management Organization
- Helped achieve monthly sales target
- Handled inbound and outbound calls from current and potential customers and set appointments
- Collaborated with team members and ensured work is completed as required and on time
- Understood customer requirements and proposed the best solution and product
- Help manager with basic administrative duties as well as front desk duties when needed
- Evaluating problems and complaints of the callers and providing proper solutions
- Boosted customer satisfaction score 10% by promptly attending to customers visiting office and via email and phone
- Proper compiling, organizing and managing of documents, records and invoices
- Sorting out packages and help in outdoing delivery
- An Event Management Organization
Sales Assistant
Klims Jewellers
New York, USA
05.2019 - 01.2020
- Achieved monthly sales target
- Prepared sales forecast in coordination with the Sales Manager
- Converted 90% of customer enquiries into sales orders
- Clean the cupboards and arrange the jewelleries for display
- Prepared monthly sales report to monitor sales personnel performance
Cashier
Colonnade Apartments
Newark, New Jersey, USA
09.2017 - 03.2019
- Greet customers warmly and aid as needed, ensuring a positive shopping experience
- Accurately handle cash, credit, and debit transactions using a point-of-sale (POS) system
- Scan items for purchase, ensuring prices are correct and applied discounts are processed accurately
- Assist in restocking shelves and organizing products in the checkout area
- Scan items for purchase, ensuring prices are correct and applied discounts are processed accurately
Education
Bachelor of Technology - Electronics and Communication Engineering
Sree Narayana Gurukulam College of Engineering
Kerala06.2014
Skills
- Customer service
- Microsoft Office
- Multitasking
- Salesforce
- Time Management
- Customer retention
- Microsoft Excel
- Sales experience
- Flexible
Languages
English
Full Professional
Hindi
Limited Working
Timeline
Advisor- Nissan
Concentrix
02.2023 - 05.2023
Customer Relationship Manager
Dakshin Wedding Services Private Limited
06.2020 - 08.2021
Sales Assistant
Klims Jewellers
05.2019 - 01.2020
Cashier
Colonnade Apartments
09.2017 - 03.2019
Bachelor of Technology - Electronics and Communication Engineering
Sree Narayana Gurukulam College of Engineering